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Navigating the healthcare system can be a challenging task. A new program launched by Mercy Health Partners aims to ease some of those burdens. By partnering with Mercy physicians, Mercy Wellnesse (well-ness) for Women is a unique way to deliver quality, seamless, integrated healthcare to women and their families.

By calling one toll-free number, 1-877-599-WELL, callers needing assistance with health-resource related questions are connected with a Mercy Wellnesse Nurse Navigator, who will provide information, schedule appointments when necessary and work closely with all parties - - physicians, community providers and consumers - - and, in a short phone call, can help patients accomplish what might have taken weeks to pull together.

“Mercy Wellnesse for Women is a unique opportunity to access a customized resource to help you navigate the Mercy medical system,” said Caren E. Gallaher, M.D., board-certified general surgeon/dedicated breast surgeon and co-medical director of the Mercy Wellnesse for Women program. “The Wellnesse Nurse Navigator** can answer questions regarding wellness and prevention screening, assist you with finding a specialist or help you coordinate a day of health care, such as scheduling your mammogram in the morning before your well-woman examination.”

The Mercy Wellnesse for Women physicians provider network includes more than 280 board-certified and board-eligible physicians in specialties such as general surgery, cardiology, OB/GYN, internal medicine and family practice, breast surgery, radiology, psychology, endocrinology, vascular surgery, sleep medicine, hematology and oncology, pain medicine, allergies and immunology, gerontology, radiation oncology, dermatology, pulmonology, gynecologic oncology, neurology, ophthalmology, colon-rectal surgery, psychiatry, otolaryngology, physical medicine, pathology, pediatric medicine, orthopedics, urology, podiatry, plastic surgery, and gastroenterology among others.

The Mercy Wellnesse for Women community network consists of community resources including, but not limited to: wellness and specialty exams (all services, same day); fitness evaluation, consultation and training; disease prevention and management; weight-loss consultation; sleep consultation; breast feeding consultation; counseling; and, a hormonal clinic for pubescent and menopausal women.

“Many women are the decision makers for their family’s healthcare needs,” said Kristy L. Newton, M.D., board-certified OB/GYN and co-medical director of the Mercy Wellnesse for Women program. “Wellnesse is an excellent way to access a variety of services in the Mercy system for all their family members.”

The Nurse Navigator is available toll-free by phone (1-877-599-WELL) and by appointment Monday-Friday, 8:30 a.m. – 4:30 p.m. The Nurse Navigator serves as a personal partner in healthcare and is part educator, part personal assistant and part friend, offering a unique level of care to patients and their families.

“This program is not just for women with an illness,” says Dr. Gallaher. “We aspire to have more healthy women and their families utilizing Wellnesse for prevention programs, fitness and nutrition assessments and wellness education.”

Mercy Health Partners was formed by the merger of St. Mary’s Health System and Baptist Health System of East Tennessee in 2008. The new healthcare system operates seven acute-care hospitals and many other healthcare facilities across East Tennessee. More than 1,000 of the area’s leading physicians are on the medical staff at Mercy facilities. One of East Tennessee’s largest employers, Mercy has 5,700 associates dedicated to providing compassionate care using the latest medical technology.

** The Nurse Navigator does not provide health information or medical advice. In case of a health emergency, call 911.


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