How to Request Mercy Health Medical Records
To request Nationwide Children’s Hospital Toledo Records (services March 1, 2022 forward),
please click here
Option 1: You can request your medical records though MyChart
There are three easy ways to sign up for MyChart:
Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code.
Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment.
Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 1-844-552-4278.
Existing MyChart users
Already have a MyChart account? Simply click below to instantly access your medical information:
Option 2: Request Medical Records Online (eRequest) for Cincinnati, Defiance, Kentucky, Lima, Springfield, Tiffin, Toledo, Willard and Youngstown.
Request medical records via secure website hosted by our release of information partner Ciox/Datavant. If you are unable to complete request online, refer to additional options to submit your medical records request below.
Option 3 – Submitting medical record request for Cincinnati, Defiance, Kentucky, Lima, Springfield, Tiffin, Toledo, Willard and Youngstown locations (Hospital, Physician Offices, Clinics, Urgent Care, etc).
Completed authorization for release of protected health information form, along with copy of photo ID can be mailed to:
Mercy Health ROI
947 S. Wheeling St.
Oregon, Ohio 43616
If you have any questions or need additional options to submit a medical records request, please refer to the site contact information below. Submit your request to the nearest Mercy Health location.
Medical Records Request Forms
Cincinnati
Email – MercyROI@cioxhealth.comPhone - 844-397-1513
Anderson and Clermont
Fax: 513-599-4479
Fairfield
Fax: 513-599-4491
Jewish and Kings Mills
Fax: 513-599-4493
West
Fax: 513-599-4728
Kentucky
Email: MercyROI@cioxhealth.comPhone: 844-397-1514
Lourdes
Fax: 270-444-2135
Marcum and Wallace
Fax: 606-618-9582
Lima
Email: MercyROI@cioxhealth.comPhone: 844-796-9755
Fax: 567-202-9031
Lorain, Allen and HealthSpan
Send your request forms to:
Health Information Management – ROI
3700 Kolbe Rd
Lorain, OH 44053
Phone: 440-960-3320
Fax: 567-202-9029
Springfield
Email: MercyROI@cioxhealth.comPhone: 844-835-1238
Fax: 513-599-4503
Toledo
Email: MercyROI@cioxhealth.comPhone: 844-835-1240
St. Anne, St. Charles, St. Vincent, Perrysburg, Defiance
Fax: 567-202-9034
Tiffin and Willard
Fax: 567-202-9032
Youngstown
Email: MercyROI@cioxhealth.com
Phone: 844-242-5477
Fax: 330-752-0990
Requests to Update Protected Health Information Forms
When will I receive a copy of my medical record?
Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.
Fees
If your request requires a fee, you will be notified of the fee before the record is sent.