Timely, High Quality Emergency Services

In an emergent situation, time and location are of the essence. That’s why Mercy Health - Emergency is committed to providing patients of all ages with the rapid diagnosis and treatment of urgent health conditions. Best of all - our emergency rooms are nearby where you need them throughout Cincinnati.

Our multidisciplinary team uses the most advanced technology to treat the full spectrum of ill and injured patients. We also understand that while treating the physical symptom is critical, it’s just as important to provide compassion and support for patients and families during what can often be an emotional time. So, we’ll do our best to help ease your anxiety and provide the information you need to understand the situation. Emergency rooms are nearby convenient locations, making them easy for you to access throughout the Cincinnati area. 

When You First Arrive

Make sure you have your insurance information and are prepared to pay your co-payment. You will be asked to give consent for treatment, information about any allergies and information about any medications that you are currently taking. The triage nurse will evaluate your medical problem, measure your vital signs and then determine the order that patients will be seen.

Waiting to See the Doctor

We have several improvements in our Emergency Departments to reduce your wait time. Critically ill or injured patients are always seen first. Sometimes patients who need a special procedure will be seen out of order. But generally, patients are seen in the order in which they arrive.

Seeing the Doctor

The emergency physician will review your medical history with you and may contact your primary care physician. The doctor may order tests in the emergency department, send you elsewhere for more extensive testing, admit you to the hospital or treat your condition and release you from the emergency room to return home.


Family members or friends who accompany you may be asked to wait in the waiting room. The physician or nurse will determine whether you should have visitors.


You will usually receive two bills for your visit: one from the emergency physician and one from the hospital. For more information or if you have billing questions, please call our Patient Accounts department at 513-981-6500 or 1-866-808-0078.

Emergency and Urgent Care Locations Near Cincinnati

Emergency Care News

Express Care Emergency Service Available at West Hospital

Mercy Health – Cincinnati, which provides advanced, compassionate, quality care in your neighborhood through its care network, announces that an express care program launched recently in the emergency room at West Hospital is delivering strong results in key measures. These include patient satisfaction and the length of time it takes for patients with less serious issues to receive treatment and leave the emergency room. West Hospital is located at 3300 Mercy Health Blvd. in the Monfort Heights neighborhood in Cincinnati, Ohio 45211.

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Mercy Health Physicians are Best Doctors in Cincinnati

Each year, Cincinnati Magazine and Cincy Magazine publish a list of Top Doctors and Best Doctors in Cincinnati, respectively. The publications send surveys to medical doctors asking them to identify who they would turn to if “you, a family member or a friend needed medical attention.” We are proud to have many Mercy Health physicians be named the best doctors in Cincinnati.

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Research by Mercy Health Nurse Determines Most Effective Way to see Patients in the Emergency Department, Reducing Length of Stay

Beth Pierce, DNP, MSN, BA, RN, NEA-BC, is director of emergency services at Mercy Health - West Hospital and she set out to find if there was a better way to move patients through the emergency department to reduce the amount of time they spent there.

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