Speak up, Care or Safety Concerns
Everyone has a role in making healthcare safe – physicians, healthcare executives, nurses and technicians. Healthcare organizations across the country are working to make healthcare safety a priority. You, as the patient, can also play a vital role in making your care safe by becoming an active, involved and informed member of your healthcare team.
If you have a concern about patient care and safety in the hospital, immediately report it to your nurse or the unit’s manager or director. If your concern is still not addressed to your satisfaction, call the Customer Service Department at (937) 328-8164 or report it to The Joint Commission's Office of Quality and Patient Safety at (800) 994-6610 or email firstname.lastname@example.org.
Speak up if you have questions or concerns, and if you don't understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you are receiving. Make sure you're getting the right treatments and medications by the right healthcare professionals. Don't assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.
Ask a trusted family member or friend to be your advocate.
Know what medications you take and why you take them. Medication errors are the most common healthcare mistakes.
Use a hospital, clinic, surgery center or other type of healthcare organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by The Joint Commission.
Participate in all decisions about your treatment. You are the center of the healthcare team.