Interpretation Services

Mercy Health — Willard Hospital recognizes that effective communication is one of the key factors in providing patient centered care. We do not discriminate, but honor the rights of individuals with disabilities.

Sign and foreign language interpreters provide hearing impaired and Limited English Proficient (LEP) patients interpreting services for medical treatment and care at no charge.

For deaf and hard of hearing patients, we offer TTY technology, light signalers and closed captioning.  

For LEP patients, Spanish channels are available with the option of Spanish captioning. We also provide dual-handset phones for ease of communication with providers.

For an interpreter, call 419-964-5000
For TTY, call 419-964-5997


For questions regarding interpreting services please contact Pamela Napier, RN, Chief Nursing Officer.  
Phone:  419.964.5631    
Email: pamela_napier@mercy.com