Patient Rights

Non-discrimination statement

Mercy Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, ancestry, disability, veteran era status, or any person with HIV infection, whether asymptomatic or symptomatic, or AIDS, in any manner prohibited by the laws of the state and the United States, or in the treatment of patients.  Mercy Health does not exclude people or treat them differently because of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, ancestry, disability, veteran era status, or any person with HIV infection, whether asymptomatic or symptomatic, or AIDS.  

Language Interpreters

Mercy Health provides free aids and services to people with disabilities to communicate effectively with us such as:
Qualified sign language interpreters
Written information in other formats (large print, Braille, audio, accessible electronic formats, other formats)

All patients have access to interpretation services 24/7 at no personal cost to them.  
¿Habla español? Le proporcionaremos un intérprete sin costo alguno para usted.

您讲国语吗?我们将免费为您提供 翻译

Sprechen Sie Deutsch? Wir stellen Ihnen unentgeltlich einen Dolmetscher zur Verfügung. 

هل تتحدث اللغة العربية؟ سوف نوفر لكمترجمًا فوريًا بدون أي تكلفة عليك.

Вы говорите по-русски? Мы абсолютно бесплатно предоставим вам переводчика.

Parlez-vous français ? Nous vous fournirons gratuitement un interprète.

Quý vị nói được tiếng Việt không? Chúng tôi sẽ cung cấp một thông dịch viên miễn phí cho quý vị.

한국어를 사용하십니까? 무료로 통역 서비스를 제공해 드리겠습니다.

Parla italiano? Le forniremo gratuitamente un interprete.

日本語を話しますか? 個人的な負担なしで通訳を提供致します。

Ви розмовляєте українською? Ми абсолютно безкоштовно надамо вам перекладача.
Vorbiţi româneşte? Vă vom asigura gratis un interpret.

Complaints and Grievances

To file a complaint or grievance, please contact a Patient Representative at the facility where you received care.

Cincinnati
Mercy Health – Anderson Hospital
513-624-3270

Mercy Health – Clermont Hospital
513-735-7792

Mercy Health – Fairfield Hospital
513-682-7249

Mercy Health – West Hospital
513-215-0645

The Jewish Hospital – Mercy Health
513-686-3399

Lima
St. Rita’s Medical Center
419-226-9745

Kentucky
Lourdes Hospital
270-444-2444

Marcum & Wallace Memorial Hospital
606-723-2115

Springfield
Springfield Regional Medical Center
937-523-9228 

Mercy Memorial Hospital
937-523-9228 

Toledo
Mercy Health – St. Vincent Medical Center
419-251-4570

Mercy Health – Children’s Hospital
419-251-4570

Mercy Health – St. Charles Hospital
419-696-7456

Mercy Health – St. Anne Hospital
419-407-2560

Mercy Health – Tiffin Hospital
419-455-5063

Mercy Health – Willard Hospital
419-964-5922

Mercy Health – Defiance Hospital
419-785-3951

Youngstown
Mercy Health – St. Elizabeth Youngstown
330-480-3301

Mercy Health – St. Joseph Warren Hospital
330-841-4466

Mercy Health – St. Elizabeth Boardman
330-729-1655

Lorain
Mercy Regional Medical Center
440-960-3902

Mercy Allen Hospital
440-960-3902

Physicians Office/Outpatient Facilities
513-952-5000

To file a grievance regarding an outpatient facility, please call the Mercy Health Home Office and ask to speak with the Mercy Health Physicians Chief Operating Officer.

State and Federal Resources
Ohio Department of Health
800-342-0553

Kentucky Department for Public Health
800-462-6122

Joint Commission
800-994-6610

Office for Civil Rights
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

Toll-free:  (800) 368-1019
TDD toll-free:  (800) 537-7697