Answers to your heart questions

Every day, we aim to provide the most advanced and compassionate heart and vascular care in the area. And we know that when it comes to your heart, you’re going to have questions — lots of them. Take a look at the frequently asked ones below – and if you need more help or have another question, call Mercy HealthLink toll-free at 1-888-987-6372 to talk with our registered nurses. 

Medical questions:
If I have a surgical procedure will I get all of my follow-up care from the Mercy Health Heart and Vascular Institute?

Yes! We provide a wide range of follow-up, post-discharge and ongoing care services such as cardiac rehab, nutrition services, home care and pain management. Your cardiologist or vascular specialist may also recommend care through another locally-based provider, and your doctor will prescribe a detailed follow-up care plan based on your condition and procedure. 

Do I have to come to the Heart and Vascular Institute for all of my appointments? 
Depending on what your appointment is for, you may be able to meet with your physician at another Mercy Health location. 

Is there anything I should bring to my first appointment?

You’ll need your health insurance card, any medical records you have from doctors or specialists that relate to your condition, and a list of the current medications you’re taking (including name, dosage and frequency). If you have questions, feel free to write them down in advance and bring them, too. You’re also welcome to bring a family member or a friend.

How do I get test results?
If your cardiologist or vascular specialist ordered the test as urgent, we’ll notify you and your doctor as soon as possible. If it’s not an urgently requested test or if the test results come back as not an urgent medical condition, the results will be faxed to your doctor and you’ll receive them at your next scheduled office visit. In addition, a hard copy may be mailed to your doctor.

Can I get my prescriptions filled at Mercy Health?
Absolutely! All Mercy Health hospitals have outpatient pharmacies. 

How do I get a prescription refilled?
Your doctor will prescribe enough medication to last until your next recommended office visit. If you need to have a prescription refilled before your next visit and you have no refills left on file at your pharmacy, call your Mercy Health Heart and Vascular Institute doctor. He or she can call or fax a prescription refill to the pharmacy of your choice. Please allow 2–3 days for a prescription refill order if possible.

What if I have a question or emergency after my doctor’s office hours?
You can call Mercy Health HealthLink toll-free at 1-888-987-6372 and a registered nurse will answer your question or direct you to the appropriate resource. If you have a life-threatening emergency, call 911 immediately or go to the closest emergency room for evaluation. The ER staff will notify your cardiologist. 

Can I get a copy of my medical records?
Of course! You’re always entitled to request copies of your medical records. You can ask your doctor or specialist for copies. Please note that depending on the extent of your file there may be a small fee for copying.

Financial and insurance questions:
Will all of my care at the Mercy Health Heart and Vascular Institute be covered by my insurance plan?

The Mercy Health Heart and Vascular Institute participates in numerous insurance plans with each having many different levels of coverage. To see how much of your care will be covered by your insurance company, please have the following info available when you call or come to your appointment:

  • The policy holder’s name, birthdate, Social Security Number and employer
  • The name of your insurance company, your plan I.D. number, and any phone numbers that are listed for patients or providers on the back of your insurance card

With this information, our administrative staff can determine your coverage, including your deductible amount, how much you will be charged for appointment co-pays, and any other plan restrictions or requirements (i.e. a referral from a specialist or doctor).

Do I need a referral from my doctor to go to the Mercy Health Heart and Vascular Institute?

It depends on your health insurance plan. You can check in your plan provider handbook or call the phone number on your plan identification card to see if you need a referral. If you’re not able to contact your health insurance plan, call the Mercy Health HealthLink toll-free at 1-888-987-6372 and our registered nurses will be happy to help.

I had a procedure at the Heart and Vascular Center, but now I’m receiving multiple bills from different places. Shouldn’t I just have one bill?

If you have a procedure at the Mercy Health Heart and Vascular Institute, you’ll most likely receive separate bills from the hospital and from the doctors who performed those services (i.e. your surgeon, anesthesiologist, etc.) If you’re unsure about a bill, call the phone number on the statement you receive in the mail. We recommend you work closely with your health insurance company to make sure you understand your financial responsibility. 

I don’t have health insurance. Can I still get treatment at the Heart and Vascular Center?
Our mission is to extend the healing ministry of Jesus to everyone in our community, with emphasis on the poor and underserved. For more than 150 years, we’ve been treating all patients who come through our doors, regardless of their ability of pay. Our free Hospital Eligibility Link Program (H.E.L.P.) referral service will help you find and apply for public assistance programs, schedule necessary meetings and even provide you with transportation to those appointments if necessary. If you don’t qualify for federal assistance, we may be able to offer discounts based on your income. 

I have health insurance, but I’m not sure that I have enough coverage or savings to cover my part of the costs. Is there some way the Heart and Vascular Center could help me?
We strive to provide the best possible care to all of our patients. If you don’t have insurance, or if you can’t cover required payments, a financial representative in the hospital’s billing department will work with you to determine possible financial arrangements and payment options. We can also help you get medical benefits through federal, state and hospital programs. Learn more about the Mercy Health Financial Assistance Program and apply for assistance online.

What forms of payment do you accept for co-pays and other fees?
We accept payment by cash, check, MasterCard and Visa and you can always pay through our convenient, safe and secure e-Patient online billing service.