Mercy Health Hospital Inpatient Visitor Guidelines

  • Two visitors per inpatient at any given time. Family and friends may rotate
  • Patients in isolation may have one visitor at any given time
  • Patients in airborne isolation may not have visitors
  • Visitors cannot be present during any aerosolizing procedures
  • Outpatients may have up to two persons accompany them, includes diagnostic testing/treatment areas
  • Labor and Delivery may have two guests at any time. Children are permitted. Those over age 2 must be masked.
  • Surgical Services may have up to two visitors.
  • Exceptions for unique situations such as end of life.

Emergency Department Visitors

  • Patients may be escorted to registration/triage by one person.
  • If the patient is at low risk for COVID, one visitor will be permitted in the treatment area. Two visitors allowed for unique situations including pediatric patients.
  • If the patient is at high risk for COVID-19 or had a high-risk exposure, escort may remain in the room with medical mask to assist with history.

Mercy Health Hospital Visitor Hours

  • Visiting hours restrictions are 8 a.m.-8 p.m.
  • Exceptions for overnight family/visitor as needed.
  • Points of entry restricted to badge access.  

Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.

In accordance with CDC guidelines, masks are recommended, but no longer required, in our facilities.

However, visitors should not visit patients if they have recently experienced a high-risk exposure to someone with COVID-19, a respiratory illness or other symptoms associated with COVID-19.

Visitor Information

Contact Mercy Health - Fairfield Hospital at 513-870-7000.


We offer free valet and parking.

Main Entrance valet: Mon.–Fri. 6:30 a.m.–5:30 p.m. 

Free shuttle pick up for self-parking is available Mon.–Fri. 6:30 a.m.–10:30 a.m.

After 5:30 p.m. Mon.–Fri., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys or call 513-870-7000.

Patient Information

Patient information, patient room numbers and telephone numbers can be found by calling 513-870-7000. It is important to note that each patient has the right to legally opt out of having their information made public; therefore our operators may be limited in what information they can provide.

Baby Photos

Parents who deliver their babies at Mercy Health - Fairfield Hospital Family Birthing Center have the option to have photos taken of their newborns during their hospital stay. These photos are available online anytime. Click here to log on to view your photos. Parents are provided with personal login information during their hospital stay.

If you wish to contact the Mercy Health - Fairfield Hospital Family Birthing Center, please call 513-870-7370.

Flowers, Packages, and Mail

We welcome flowers and packages for our patients from their loved ones. You can purchase flowers and gifts in our hospital Gift Shop or you can use an outside vendor of your choice. Contact the Mercy Health — Fairfield Hospital Gift Shop at 513-870-7077.

If you send items to our hospital for a patient, please be sure to send to the address below and include their name (floor and room number if possible) and we will be happy to deliver these items to the patient in his or her room.*

Mercy Health - Fairfield Hospital 
3000 Mack Road
Fairfield, Ohio 45014

All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after patient leaves the hospital will be forwarded to the patient’s home if the patient provides us with this information. Florists will be directed to deliver flowers to a patient's home if the patients has already left the hospital.

* NOTE: Patients in the intensive care unit (ICU) or cardiovascular unit (CVU) are not able to receive plants or flowers for safety reasons. Critically ill patients have a lot of work to do in the healing process. Their immune systems are already working hard to fight infection and heal damaged tissue. Plants and flowers can sometimes carry insects and germs into the environment that may further stress your loved one's immune system. 

Food and Dining


Located on Level 1, the cafeteria is open 7 days a week, weekends and holidays.

Mon.–Fri. 7:00 a.m.–7:00 p.m.

Sat. and Sun. 7:00 a.m.–2:30 p.m.

Coffee Shop

Located just off the Main Lobby across from the Gift Shop, the Copy Shop serves snacks, beverages and pastries and is open Mon. through Fri., 7:00 a.m.–2:00 p.m. No weekend hours available.

Vending Machines

Vending machines are located on the lower level (level 1) across from the Cafeteria, on the Main Level near the Emergency Department waiting area, as well as in the Ambulatory Surgery Center (Main Level) across from the Elevators.

Gift Shop

Our Gift Shop is located in the main lobby of the hospital, just left of the front desk.

Gift Shop Phone Number: 513-870-7077

Gift Shop Hours

Mon.–Fri. 9:00 a.m.–8:00 p.m.

Sat. 9:00 a.m.–5:00 p.m.

Sun. Noon–4:00 p.m.

ATM and Banking Services

ATM machines are located inside the hospital in the following locations:

  • Main lobby next to the Gift Shop
  • Lower level (first floor) by the cafeteria and main elevators

Smoking Policy

The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.