How to Request Mercy Health Medical Records

To request Nationwide Children’s Hospital Toledo Records (services March 1, 2022 forward),

please click here

Option 1: You can request your medical records though MyChart

There are three easy ways to sign up for MyChart:

Register online - You may have been given a 10-digit activation code at your last doctor's appointment. If so, click here to register online. No need to worry if you don't have an activation code. You can still register for MyChart by providing a little bit of information about yourself. Click here to register without an activation code.

Register at your provider's office - It's quick and easy to set up an account at your health care provider’s office during your next appointment.

Register by phone - Prefer to register for my chart by phone? Simply call the Mercy Health MyChart help desk at 1-844-552-4278.

Sign up for MyChart

Existing MyChart users

Already have a MyChart account? Simply click below to instantly access your medical information:

Log in to MyChart

Option 2: Request Medical Records Online (eRequest) for Toledo, Lima, Springfield, Cincinnati and Kentucky locations. 

Request medical records via secure website hosted by our release of information partner, Ciox. If you are unable to complete request online, refer to additional options to submit your medical records request below.

Request Records

Option 3 – Submitting medical record request for Toledo, Lima, Springfield, Cincinnati, Youngstown and Kentucky locations. 

Completed authorization for release of protected health information form, along with copy of photo ID can be mailed to:

Mercy Health ROI
947 S. Wheeling St.
Oregon, Ohio 43616

If you have any questions or need additional options to submit a medical records request, please refer to the site contact information below

Cincinnati Hospitals and Physician Offices

Medical Records Request Forms (English and Spanish)
Email – ROI_Cincinnati_Springfield@mercy.com
Phone -  844-397-1513

Anderson and Clermont
Fax: 513-599-4479

Fairfield
Fax: 513-599-4491

Jewish
Fax: 513-599-4493

West
Fax: 513-599-4728

Kentucky Hospitals and Physician Offices

Medical Records Request Forms (English and Spanish)
Email: HIM_ROI_Kentucky@mercy.com 
Phone: 844-397-1514

Lourdes
Fax: 270-444-2135

Marcum and Wallace
Fax: 606-618-9582

Lima, St. Rita's Medical Center and Physician Offices

Medical Records Request Forms (English and Spanish)
Email: HIM_ROI_Lima@mercy.com
Phone: 844-796-9755
Fax: 567-202-9031

Lorain, Ohio Hospitals and Physician Offices

You can request a copy of your medical records, or the medical records of someone you have legal representation over in addition to authorizing records to be sent to another party by completing the form below:

English Form

Spanish Form

Send your request forms to:

Mercy Health — Lorain Hospital and HealthSpan
Health Information Management – ROI
3700 Kolbe Rd
Lorain, OH 44053
Phone: 440-960-3320
Fax: 567-202-9029 
Email: OHMedCorresp@mercy.com

Mercy Health — Allen Hospital
Health Information Management – ROI
200 W Lorain St
Oberlin, OH 44074
Phone: 440-775-4072
Fax: 567-202-9029 
Email: OHMedCorresp@mercy.com

 
Springfield Regional Medial Center, Urbana Hospital and Physician Offices

Medical Records Request Forms (English & Spanish)
Email: ROI_Cincinnati_Springfield@mercy.com
Phone: 844-835-1238
Fax: 513-599-4503

Toledo Hospitals and Physician Offices

Medical Records Request Forms (English and Spanish)
Email: HIM-ROI-Toledo@mercy.com
Phone: 844-835-1240

St. Anne, St. Charles, St. Vincent, Perrysburg, Defiance
Fax: 567-202-9034

Tiffin and Willard
Fax: 567-202-9032

Youngstown, Ohio Hospitals and Physician Offices

Youngstown Hospitals and Physician Offices
Medical Records Request Forms (English and Spanish)
Email: Youngstown_ROI_requests@mercy.com
Phone: 844-242-5477
Fax: 330-752-0990

Requests to Update Protected Health Information Forms 

English

Spanish

When will I receive a copy of my medical record?

Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.

Fees

If your request requires a fee, you will be notified of the fee before the record is sent.