During the COVID-19 pandemic, Mercy Health has launched and expanded upon virtual physician visit options to provide individualized care for established and new patients from the comfort of a patient’s own home. For non-COVID-19-related health care, Mercy Health – Lourdes Hospital reminds the community of the availability of primary, specialty and urgent care services. The ER is available for all emergency situations.

Mercy Health’s virtual care options include:

Video Visits

A video visit offers face-to-face medical care from home. This scheduled appointment allows patients to receive an online diagnosis through a video chat with their provider, instead of a traditional in-office visit. New and established patients can call their provider’s office to schedule a video visit or change an upcoming appointment to a video visit.


Through a MyChart Evisit, established patients can receive an online diagnosis and treatment plan for non-urgent conditions. Evisits are not scheduled, so patients can begin an Evisit at any time of day. They will be prompted to answer a series of questions and describe their symptoms. Once the provider reviews this information alongside a medical history, the patient receives a message with the recommended treatment plan. No online video or chats necessary.

Information on accessing virtual options can be found on the dedicated COVID-19 page at Mercy.com. Virtual options are perfect for non-COVID related issues during a time when staying at home is encouraged.

When needing immediate attention that is not a serious threat to health, there is Mercy Health — Paducah Urgent Care. Urgent care locations treat all ages and are open outside of normal business hours.

Mercy Health — Paducah Urgent Care, located at 225 Medical Center Drive, Suite 101 in Paducah, is open to provide treatment for a range of conditions including:

  • Cold or sinus pain
  • Sprains
  • Rashes or minor burns
  • Ear pain
  • Animal or insect bites

Mercy Health — Paducah Urgent Care can be reached by calling 270-441-4357.

For questions or guidance related to the coronavirus, Mercy Health has opened a 24/7 telephone hotline. The COVID-19 hotline is for community members who have questions related to coronavirus, are showing possible symptoms, or may have had exposure to someone diagnosed with COVID-19. The number is 888-700-9011.
The hotline is for non-emergent calls. The public is encouraged to call 911 for emergencies.

For those experiencing flu-like symptoms, which may include fever, cough, shortness of breath, sore throat or body aches, Mercy Health has established designated flu clinics. 

The flu clinics are designed to evaluate and treat patients with flu-like symptoms. Mercy Health recommends that people who are experiencing flu-like symptoms either call their primary care provider or visit a local flu clinic.