Patient Services

Room Cleaning

Environmental Services (EVS) is pleased to maintain the cleanliness of your room. If you have any concerns about the cleanliness of your room, please inform your nurse or refer to the EVS card provided for you by our EVS Team.

Linen Changes

Because we strive to be environmentally responsible, your bed linens will be changed on an as-needed basis. If you would like your linens changed more often, please notify your nurse. Fresh washcloths, towel, gown and pillowcase are provided daily and as often as needed.


Mercy Health – Clermont Hospital offers “Expressly For You” food delivery to our patients. “Expressly For You” allows you to ask for a made-to-order meal for all your meal selections – breakfast, lunch and dinner.

Here’s how it works:

You will have a room service menu in your room upon arrival. If you do not see a menu, please ask your nurse for a copy.

Twice a day, a Dietary Hostess will visit with you to take your order for breakfast, lunch and dinner. Breakfast orders will always be taken the day before to ensure we are not waking you early in the morning.

Your made-to-order meal will arrive in your room within 45 minutes.

Please note that during your stay, your doctor may place you on a special diet related to your medical condition. If you are on a special diet, a Dietitian or Diet Technician will explain your restrictions and assist you with the proper choices from the menu.

If you are not on a special diet, but are having difficulty with menu selection or have special dietary needs, please ask your nurse to arrange for a Food and Nutrition Services representative to visit with you.

Pet Visits

Guide dogs and pet therapy may be prearranged and coordinated with the hospital patient unit where you’re staying. If you are interested in pet therapy, please inform your nurse.

Telephone and Television

Telephone and television are provided for your convenience in your room at no charge.