Patient Services

Meals For Our Patients

Mercy Health — West Hospital offers “At Your Request” food delivery to our patients.
“At Your Request” allows you to ask for a made-to-order meal for all your meal selections — breakfast, lunch and dinner.

Here’s how it works:

  • You will have a Room Service menu in your room upon arrival. If you do not see a menu, please ask your nurse for a copy.
  • Patients may call in orders between the hours of 7 a.m.–7 p.m. by dialing 5-MENU (5-6368) from their hospital telephone.
  • Your meal will arrive in your room within 45 minutes. Enjoy your made-to-order meal!
Please note that during your stay, your physician may place you on a special diet related to your medical condition. If you are on a special diet, your nurse can help explain your restrictions and assist you in making appropriate menu selections.

Room Service for Your Guests

Guest meals for family and visitors may be ordered using “At Your Request” for a charge of $6.00 per meal. A guest meal card must be purchased from the Cafeteria prior to ordering and presented to the Room Service Attendant upon delivery. A full refund will be issued for any unused cards with a receipt of purchase. Each guest meal card is good for one meal which includes:

  • One Entree or Soup & Sandwich Combo
  • Two Side Orders
  • One Fruit or Dessert
  • One Beverage

Guest meal cards can be purchased in the Cafeteria during the following hours:
Mon.–Fri.: 7–10 a.m., 11 a.m.–2 p.m., 3–7 p.m.
Sat. and Sun.: 7–10 a.m. and 11 a.m.–2 p.m.

Telephone and Television Instructions

  • There is no charge for using the telephone or television in your room.
  • When dialing from a hospital phone, dial “5” and then the last four digits of the phone number.
  • To dial an outside telephone number from a hospital telephone, press 9, followed by the number. Your care team is happy to assist you with these services during your stay.
  • For the phone directory and television listings see below.

Telephone Directory

Most departments operate 24 hours per day. For those that do not, general hours of operation are weekdays, 8 a.m.–5 p.m. If you are calling a department from within the hospital, dial “5” and then the last four digits of the phone number.

Hospital Main Number: 513-215-5000
Admitting: 513-215-1930
Billing Office: 513-981-6445
Diabetes Education: 513-215-0680
Dietary: 513-215-0265
Emergency Department: 513-215-1222
Environmental Services: 513-215-0450
Financial Counselor: 513-215-1931
Foundation: 513-981-6329
Gift Shop: 513-215-0525
Information Desk: 513-215-1920
Medical Records: 513-215-0700
Outpatient Scheduling: 513-956-3729
Rehabilitation Unit: 513-215-3030
Respiratory Care: 513-215-2520
Spiritual Care: 513-215-2510
Women’s Center: 513-215-1690

TV Channel Listing

2-1 HD Mercy West Welcome Channel HD
3-1 HD Fox News HD
6-1 SD The Weather Channel
8-1 SD C-SPAN2
9-2 SD Radar
9-3 SD Live Well Network
10-1 SD HLN
11-1 SD CNBC
12-1 HD CBS-HD
12-2 SD CW
14-1 SD Disney
15-1 SD Nick
16-1 SD Toon
17-1 SD ABC Family
18-1 SD Univision
19-1 HD FOX HD
19-2 SD Bounce
21-1 HD ESPN2 HD
23-1 HD Fox Sports Cincinnati HD
24-1 SD EWTN
25-1 SD TBN
26-1 SD AMC
27-1 SD TCM
28-1 SD Lifetime Movie
29-1 SD TBS
30-1 SD TNT
31-1 SD USA
32-1 SD FX
33-1 SD Spike
34-1 SD Lifetime
35-1 SD A&E
36-1 SD Bravo
37-1 SD Hallmark
38-1 SD WE
39-1 SD SYFY
40-1 SD HGTV
41-1 SD Food
42-1 SD National Geographic
43-1 SD Animal Planet
44-1 SD TV Land
45-1 SD History
46-1 SD TLC
47-1 SD Discovery
48-2 HD CET Create
48-3 HD CET Arts
49-1 SD QVC
50-1 SD BET
51-1 SD CMT
52-1 SD TruTV
53-1 SD MTV
54-1 SD MTV2
55-1 SD VH-1
56-1 SD E!
57-1 SD GSN
58-1 SD Mercy Patient TV
59-1 SD Mercy Patient TV
60-1 SD Mercy Patient TV
62-1 SD Newborn English
63-1 SD Newborn Spanish
64-1 SD MYTV 64 Cincinnati