Patient Rights & Responsibilities
As a patient, you have the right to clear and timely communications. You have the right to:
- Information about your rights before your care begins.
- Services of interpreters or assistive devices to help you in communicating.
- Have a family member or friend and your physician contacted when you are admitted to the hospital.
- Clear and complete information about your illness, tests, or treatments.
- Know the names of the healthcare professionals providing your care.
- Information about what to expect for your recovery.
- Communicate freely with others while in the hospital.
- Receive an itemized bill for all the services you receive.
- Clear discharge instructions.
- Assistance in finding more care that you may need after you leave the hospital.
As a patient, you have the right to respect and dignity. You have the right to:
- Make your own decisions about your care.
- Have someone you choose to make decision about your care if you are not able to be cared for with respect, consideration and compassion.
- Sensitive consideration of your personal beliefs and values.
- A private and confidential setting.
- Be treated ethically and humanely, including a meeting with the Ethics Committee if you so wish.
- Be free from restraints (whether physical or chemical) unless they are needed to protect you or others from injury. Restraints will not be used as a punishment or to make it easier for the staff to care for you.
- Be informed and allowed to accept or refuse any study drugs or treatments.
As a patient, you have the right to consideration for your comfort and safety. You have the right to:
- Pain control provided by hospital staff who believes it is important to help with your pain.
- Furnishings and equipment that are safe and fit your needs.
- Storage space and a locked area for your valuables.
- A safe and secure setting free of abuse or harassment.
- Be referred to community services if you feel at risk of harm.
- Receive care when you need it provided by qualified staff.
- Choose who may or may not visit you regardless of whether or not they are legally related.
- Have the presence of loved ones for comfort and support.
As a patient, you have the right to have your complaints addressed. You have the right to:
- Have complaints responded to quickly and kindly by staff members.
- A complaint and be informed of available resources for resolving disputes, grievances and conflicts.
- Patients and their families may dial “0” to request this service or ask their caregiver to help with the call.
- Have any grievances resolved quickly.
- Receive a written reply to your complaint that includes:
- A name of a person you can call.
- The hospital’s response to what happened.
- The steps taken to make things better.
- The date the grievance was completed.
- File a complaint or grievance with any of the agencies listed below even if you do not use the complaint process of the hospital
- Ohio Department of Health (ODH) 800-342-0553
- Office for Civil Rights (Region V - Ohio) 312-886-2359
- Ohio KePRO (Medicare Peer Review Organization)
800-589-7337 TTY: 877-486-2048
- Joint Commission Office of Quality Monitoring 800-994-6610
- Ohio Legal Rights Services 614-466-7264
800-282-9181 (toll free in Ohio only) TTY: 800-858-3542 (toll free in Ohio only)
Our goal is to address issues and complaints immediately, on the spot. Dial “0” on your telephone to request this service.
As a patient, you are responsible for telling your healthcare providers in detail about:
- Your symptoms or how you are feeling.
- Any changes you have in your symptoms or how you are feeling.
- Your past illnesses.
- Past care received in hospitals or clinics.
- All medications you are taking or have taken.
As a patient, you are responsible for assisting with your plan of care. You are responsible for:
- Asking questions about your care, treatment, and medical concerns.
- Following the recommended plan of care.
- Telling staff if you are not able to follow your plan of care.
- Understanding what may happen if you do not follow the recommended plan of care.
- Being aware of safety issues and speaking up when you have concern.
As a patient, you are responsible for reporting your pain. You are responsible for:
- Telling staff where your pain is and how much it hurts.
- Telling staff when pain treatments are not working.
- Telling staff your concerns about taking pain medicine.
As a patient, you are responsible for acting with concern for other people. You are responsible for:
- Following the rules for visiting, safety, and privacy of all of our patients.
- Cooperating with the hospital being a tobacco-free campus.
- Treating hospital staff with courtesy and respect.
- Keeping the noise level as low as possible.
- Respecting other people’s property.
As a patient, you are responsible for:
- Having reasonable expectations about your care and services.
- Paying for the services you receive.
- Providing all information requested to make sure that your bill is correct.
A copy of our Patient’s Rights and Responsibilities policy is available upon request from the Patient Registration Department.