Patient Rights & Responsibilities

Patient Rights

As a patient, you have the right to clear and timely communications. You have the right to:

  • Information about your rights before your care begins.
  • Services of interpreters or assistive devices to help you in communicating.
  • Have a family member or friend and your physician contacted when you are admitted to the hospital.
  • Clear and complete information about your illness, tests, or treatments.
  • Know the names of the healthcare professionals providing your care.
  • Information about what to expect for your recovery.
  • Communicate freely with others while in the hospital.
  • Receive an itemized bill for all the services you receive.
  • Clear discharge instructions.
  • Assistance in finding more care that you may need after you leave the hospital.

As a patient, you have the right to respect and dignity. You have the right to:

  • Make your own decisions about your care.
  • Have someone you choose to make decision about your care if you are not able to be cared for with respect, consideration and compassion.
  • Sensitive consideration of your personal beliefs and values.
  • A private and confidential setting.
  • Be treated ethically and humanely, including a meeting with the Ethics Committee if you so wish.
  • Be free from restraints (whether physical or chemical) unless they are needed to protect you or others from injury. Restraints will not be used as a punishment or to make it easier for the staff to care for you.
  • Be informed and allowed to accept or refuse any study drugs or treatments.

As a patient, you have the right to consideration for your comfort and safety. You have the right to:

  • Pain control provided by hospital staff who believes it is important to help with your pain.
  • Furnishings and equipment that are safe and fit your needs.
  • Storage space and a locked area for your valuables.
  • A safe and secure setting free of abuse or harassment.
  • Be referred to community services if you feel at risk of harm.
  • Receive care when you need it provided by qualified staff.
  • Choose who may or may not visit you regardless of whether or not they are legally related.
  • Have the presence of loved ones for comfort and support.

As a patient, you have the right to have your complaints addressed. You have the right to:

  • Have complaints responded to quickly and kindly by staff members.
  • A complaint and be informed of available resources for resolving disputes, grievances and conflicts.
  • Patients and their families may dial “0” to request this service or ask their caregiver to help with the call.
  • Have any grievances resolved quickly.
  • Receive a written reply to your complaint that includes:
  • A name of a person you can call.
  • The hospital’s response to what happened.
  • The steps taken to make things better.
  • The date the grievance was completed.
  • File a complaint or grievance with any of the agencies listed below even if you do not use the complaint process of the hospital
  • Ohio Department of Health (ODH) 800-342-0553
    TTY: 614-752-6490
  • Office for Civil Rights (Region V - Ohio) 312-886-2359
    TTY: 312-353-5693
  • Ohio KePRO (Medicare Peer Review Organization)
    800-589-7337 TTY: 877-486-2048
  • Joint Commission Office of Quality Monitoring 800-994-6610
  • Ohio Legal Rights Services 614-466-7264
    TTY: 614-728-2553
    800-282-9181 (toll free in Ohio only) TTY: 800-858-3542 (toll free in Ohio only)

Our goal is to address issues and complaints immediately, on the spot. Dial “0” on your telephone to request this service.

Patient Responsibilities

As a patient, you are responsible for telling your healthcare providers in detail about:

  • Your symptoms or how you are feeling.
  • Any changes you have in your symptoms or how you are feeling.
  • Your past illnesses.
  • Past care received in hospitals or clinics.
  • All medications you are taking or have taken.

As a patient, you are responsible for assisting with your plan of care. You are responsible for:

  • Asking questions about your care, treatment, and medical concerns.
  • Following the recommended plan of care.
  • Telling staff if you are not able to follow your plan of care.
  • Understanding what may happen if you do not follow the recommended plan of care.
  • Being aware of safety issues and speaking up when you have concern.

As a patient, you are responsible for reporting your pain. You are responsible for:

  • Telling staff where your pain is and how much it hurts.
  • Telling staff when pain treatments are not working.
  • Telling staff your concerns about taking pain medicine.

As a patient, you are responsible for acting with concern for other people. You are responsible for:

  • Following the rules for visiting, safety, and privacy of all of our patients.
  • Cooperating with the hospital being a tobacco-free campus.
  • Treating hospital staff with courtesy and respect.
  • Keeping the noise level as low as possible.
  • Respecting other people’s property.

As a patient, you are responsible for:

  • Having reasonable expectations about your care and services.
  • Paying for the services you receive.
  • Providing all information requested to make sure that your bill is correct.

A copy of our Patient’s Rights and Responsibilities policy is available upon request from the Patient Registration Department.