Admitting

Being admitted to the hospital involves many details and we will be there to help you with all of them.

If you are being admitted to the hospital, please check in at the Admitting Department, which is located on the left-hand side of the main lobby.
Please bring insurance information with you. If you have any questions, call 513-624-6066. We’re happy to help.

Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs.

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Interpreter Service

You have a right to a medical interpreter at no cost to you. Please let the nurse know if you would like to have an interpreter available during your visit. We will make every effort to contact professional interpreter services to translate admission information, discharge instructions, surgical consents and other important communications. If no professional interpreters are available, we will try to communicate with you in the most comfortable manner possible. Please let us know if you have information or requests that are important for us to know in order to respect your culture and values.  

Telephones and Television

There is no charge for using the telephone or television in your room.  

Room Cleaning

Environmental Services (EVS) is pleased to maintain the cleanliness of your room. If you have any concerns about the cleanliness of your room, please inform your nurse or refer to the EVS card provided for you by our EVS Team.

Linen Changes

Because we strive to be environmentally responsible, your bed linens will be changed on an as-needed basis. If you would like your linens changed more often, please notify your nurse. Fresh washcloths, towel, gown and pillowcase are provided daily and as often as needed.

Meals

Mercy Health — Anderson Hospital offers “Expressly For You” food delivery to our patients. “Expressly For You” allows you to ask for a made-to-order meal for all your meal selections – breakfast, lunch and dinner.

 

Here’s how it works:


You will have a room service menu in your room upon arrival. If you do not see a menu, please ask your nurse for a copy.

Twice a day, a Dietary Hostess will visit with you to take your order for breakfast, lunch and dinner. Breakfast orders will always be taken the day before to ensure we are not waking you early in the morning.

Your made-to-order meal will arrive in your room within 45 minutes.

Please note that during your stay, your doctor may place you on a special diet related to your medical condition. If you are on a special diet, a dietitian or diet technician will explain your restrictions and assist you with the proper choices from the menu.

If you are not on a special diet, but are having difficulty with menu selection or have special dietary needs, please ask your nurse to arrange for a Food and Nutrition Services representative to visit with you 

Pet Visits

Guide dogs, pet therapy and pet visits may be prearranged and coordinated with the hospital patient unit where the patient resides. This ensures the visit occurs in a safe environment with the risk of disease transmission from animal to human minimized. If you are interested in a pet visit, please inform your nurse.

Security

 

Security is available 24 hours a day and can be contacted through the hospital operator. Just dial 0 from any hospital phone. If you lose something at the hospital, please call Security at 513-624-4500 so they can check the Lost and Found. 

Spiritual Care / Chapel

At Mercy Health — Anderson Hospital, our chaplains have the education, training, and experience to provide spiritual care to people of diverse cultures, values and belief systems. Their sensitivity to individual beliefs and traditions enables them to meet people at their point of need. Our chaplains are available to provide emotional and spiritual support to patients and their families, including: crisis care and grief support counseling for families and staff; end-of-life support; assistance with making Advance Directives (Living Will and Health Care Power of Attorney); and information about the Living Will Registry.

A chaplain is available daily. If you or a guest would like to speak with a chaplain, you may arrange this through your nurse or by dialing “0” on your telephone and asking the operator. During evening and nighttime hours, hospital operators will assist you in contacting the on-call chaplain.  A holistic approach to your health and wellness is an essential factor when it comes to healing. If you need a place to retreat, we encourage you and your visitors to relax and rejuvenate your spirit in our chapel. The chapel is located on the main level, just off of the hospital lobby.  Our chapel is open at all times for prayer and meditation. Weekly liturgical and sacramental ministries are also observed. For a schedule of services, please call “0” on your telephone. Holy Communion is available daily through the commitment of Eucharistic volunteers. Protestant Communion is available upon request.

Discharge

The discharge planning team of your nurse, physician and discharge planner will help you and/or your caregiver coordinate arrangements such as:

  • acute rehabilitation facility transfer
  • home care
  • hospice services
  • long-term intermediate or custodial care facility placement
  • long-term acute care facility placement
  • medical equipment
  • short-term skilled nursing and rehabilitation facility transfer (Mercy Health offers locations throughout Cincinnati to accommodate these needs)
  • other available community resources that will help with your ongoing care and recovery

Discharge Checklist

Prior to leaving the hospital, refer to the checklist below to ensure all appropriate discharge preparations have been attended to:

  • Do you have gifts, plants, cards and any other items you brought from home?
  • Have you checked with your physician for instructions on care upon your return home?
  • Have you made transportation arrangements?
  • Have you provided all the financial information needed to assure proper payment of your bill?
  • Do not forget to make your follow-up appointment with your physician!

Five Things You Need To Know Before You Walk Out the Hospital Door 

When your physician decides you are medically stable and ready to leave the hospital, he or she will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well – it only means that you no longer need inpatient hospital services. If you disagree, you or your caregiver can appeal your doctor’s discharge decision.

 

If you are a traditional Medicare patient, you were given an “Important Message from Medicare” document upon admission. If you need another copy of this notice, please ask your nurse or discharge planner. This details your rights to remain in the hospital for care and provides information on who to contact to appeal a discharge decision.

 

Before you can leave the hospital, there are several things that you or your caregiver must attend to. You may need to wait until after a lab or test result is received before you are able to leave the hospital. Please check with your nurse before you make arrangements with a family member or friend for assistance getting home. Your nurse will go over your discharge instructions before you leave. We are always concerned about you and your health, so we want to be sure that all of your health care needs have been met before you are discharged. The discharge process can take several hours.

 

Make sure you address with them the following information prior to leaving the hospital:

 

1. Medications List

 

You will receive a discharge medication information list. This is a list of what medications you are taking and in what dosage. It is provided for you to take to the next care provider. Please let your nurse or discharge planner know if you are having trouble affording your medications, as there are programs available that may be of assistance.

 

2. New prescriptions

 

Most new prescriptions will be sent electronically to your designated pharmacy. These should be included on the discharge paperwork. Any prescriptions not sent electronically will be provided by your physician or nurse. Make sure you understand the nature of each prescription medication you are prescribed, and disclose all pre-existing medications so that counteractions can be avoided.

 

3. Follow-up Care Instructions

 

Make sure you have paperwork that tells you:

  • what, if any, dietary restrictions you need to follow and for how long
  • what kinds of activities you can and can’t do, and for how long
  • how to properly care for any injury or incisions you may have
  • what follow-up tests you may need and when you need to schedule them
  • when you need to see your doctor
  • any other home-care instructions for your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment, and what signs and symptoms are of concern
  • telephone numbers to call if you or your caregiver has any questions pertaining to your after-hospital care

4. Other Services

 

When you leave the hospital, you may need to spend time in a rehabilitation, skilled nursing or long term care facility. You may also have a need for further outpatient services such as testing at an imaging center, treatment at a cancer care center or receiving in-home therapy. Mercy Health also offers skilled nursing and assisted living facilities to support your recovery. Be sure to speak with your discharge planner to get all the details you need before you leave.

 

5. Community Resources

 

You and your caregiver may feel unprepared for what will happen after your discharge. Make sure your discharge planner provides you with information about local resource agencies which provide services such as transportation, durable medical equipment, in-home nursing and respite care, etc.

Medical Records

You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:

English Form

Spanish Form 

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form

 

Or, you can pick up an authorization in the Medical Records Department, Mon.— Fri., 8:30 a.m.— 4:30 p.m. A picture I.D. is required at the time of the request.

During non-business hours, copies of the authorization and instructions can be found on the wall outside the Medical Records Department at Mercy Health - Anderson Hospital.

 

Request by mail or by phone

Mercy Health — Anderson Hospital
Attn: Medical Records ROI
7500 State Rd.
Cincinnati, OH 45255

 

Medical Records Phone: 513-624-4500

 

When will I receive a copy of my medical record?

Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.

If your request requires a fee, you will be notified of the fee before the record is sent.