Visitors for Emergency Department & Hospitalized Patients:

Inpatients — No visitors

Exceptions that allow for visitors:

  • End of life situations
  • A single designated partner or primary caretaker for mothers delivering babies
  • Parents of newborns who must remain in Special Care Nursery following delivery will continue to be offered a guest room after the mother is discharged.
  • A single parent/guardian may accompany a patient under the age of 18.
  • A single visitor may accompany a patient to their room for one hour after an inpatient surgery.
  • Nursing supervisor for extreme/extenuating circumstances may authorize one visitor per day; visit to last one hour

Emergency Department – No visitors

Exceptions that allow for visitors:

  • Visitors will be asked to wait in their cars.
  • If a patient is being admitted, one visitor will be allowed to go upstairs for 60 minutes. Inpatient guidelines then apply.
  • Patients accompanied by a support person are allowed one support person as a visitor.

Same Day Surgery/Cath/EP/IR

  • Visitors will be asked to wait in their vehicle.
  • A single parent/guardian may accompany a patient under the age of 18.
  • A single companion will be allowed in with the patient for discharge instructions if needed or will be completed over the phone.
  • If a patient is being admitted, one companion will be allowed to go to the inpatient department for 60 minutes. Inpatient guidelines then apply.

Imaging Services

If assistance is needed, one caregiver may accompany the patient to the department and then wait in the waiting room if space allows for social distancing. Otherwise visitors will be asked to wait in their vehicle.
 
Outpatient Diagnostic Testing/Other Department appointments

No visitors or caregivers allowed in the facilities. They will be asked to wait in their cars.

Screening & Mask Guidelines:

  • Visitors must wear a mask at all times.
  • Masks must fully cover the nose and mouth.
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
  • Exceptions may be made on an individual basis for those who are unable to wear a mask due to health or disability issues.
  • All visitors will be screened for symptoms or exposure history.
  • Visitors will be asked to leave the facility if they have had symptoms in the past 24 hours or exposures in the last 14 days.
  • Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.

Visitor Information

Parking

 

Free parking is available for our patients and visitors. When available, we also have a shuttle service to and from the parking lot. Please call 513-624-4535 for more information. 

 

Flowers, Packages, and Mail

 

We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the following hospital address:

 

Mercy Health - Anderson Hospital

7500 State RoadCincinnati, Ohio 45255All mail, packages and flowers addressed to a patient will be delivered to his or her room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.

Food and Dining

Cafeteria

 

Located on Level 1, the cafeteria is open Mon. through Fri., weekends and holidays:

 

Breakfast: 6:30 – 9:30 a.m.

Lunch: 10:30 a.m. – 2:00 p.m. and 4:30 – 6:30 p.m.

Dinner: 3:15 – 6:30 p.m.

 

Lobby Café

 

Located near the main entrance, the Café serves snacks, beverages and pastries. It is open Mon. - Fri., 7 a.m. – 3:00 p.m., and weekends, 7 am – 11 a.m.

Vending Machines

Vending machines are located in the cafeteria and the Emergency Department waiting area.

Gift Shop

Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. to 8 p.m., and Sat., 10 a.m. to 4 p.m., and Sun., 11 a.m. – 4 p.m.

ATM and Banking Services

Two ATM machines are located at the cafeteria entrance.

Smoking Policy

The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.