Visitors with COVID symptoms will not be allowed into the hospital
All visitors must enter through the main lobby during regular visiting hours (9 a.m.- 6 p.m.) or through the emergency department entrance after visiting hours.
All visitors must properly (covering the nose and mouth) wear masks 100% of the time while in the building
Inpatients (non-COVID) – 2 visitors at a time
- Admitted non-COVID patients may have 2 (two) visitors at any time.
- Visitors may leave the room or hospital and return.
- Visitation hours are 9 a.m.– 6 p.m.
- Visitors must be 16 years of age.
- Visitors must always properly wear a mask (even in patient’s room).
- Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
- Members of the Clergy are not counted as visitors.
- Doulas are not counted as visitors
Exceptions that allow for visitors:
- End of life (expected death within 1-3 days) as determined by the team.
- Visitation in the Special Care Nursery (SCN) will remain unchanged.
- One banded individual can be at the infant’s bedside at a time while the infant is in SCN.
Visitors in the Labor, Delivery, Recovery and Postpartum (LDRP) area will be accommodated according to the plan outlined below:
One primary support person will be the recipient of the second infant ID band and, as such, should remain with the woman during labor and delivery and through the postpartum stay as much as possible. ID bands will not be changed to allow multiple people to be the primary support person for the couple, so this person should ideally be available for the entire hospitalization.
One additional support person per patient per day may visit in the Family Birthing Center. During labor, visitation will be open around the clock for that individual. The waiting room will be closed, so both visitors should remain in the LDRP area.
After regular visiting hours, a single visitor may accompany a patient to the room for one hour after an inpatient surgery.
For exception requests not listed above – following the attending physician’s recommendation or when otherwise identified, consult with Clinical Administrator who will in turn escalate the request for approval to Administration.
Emergency Department Visitors – 1 (one) visitor per patient
- A single companion may stay with the patient.
- If a patient is being admitted after regular visiting hours, 1 visitor will be allowed to go to the inpatient department for 60 minutes.
- Visitors must always remain in patient’s room.
- Visitors must always properly wear a mask (covering the nose and mouth).
- Additional visitors will be asked to wait in their cars.
Same Day Surgery/IR/ Cath Lab/EP/Imaging/Outpatient Diagnostic Testing
- A single companion may accompany the patient and then wait in the waiting room if space allows for social distancing. Otherwise, they will be asked to wait in their vehicle.
- A single companion will be allowed in with the patient for discharge instructions if needed or will be completed over the phone.
- If a patient is being admitted after regular visiting hours, 1 (one) companion will be allowed to go to the inpatient department for 60 minutes. Inpatient guidelines then apply.
***End of Life Non COVID-19
A reasonable number of visitors (with preference for immediate family and those living in the same household) may be with their loved one at time of death.
Nursing will notify security that additional visitors will be allowed due to end of life.
***End of Life COVID - 19
- Up to 2 (two) visitors may be approved by manager or clinical administrator.
- Visitors must not be present during any aerosolizing procedure (e.g. terminal extubation)
- Nursing must will educate visitor with risks and assist with proper donning/doffing PPE.
Free parking is available for our patients and visitors. When available, we also have a shuttle service to and from the parking lot. Please call 513-624-4535 for more information.
Flowers, Packages, and Mail
We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the following hospital address:
Mercy Health - Anderson Hospital7500 State RoadCincinnati, Ohio 45255All mail, packages and flowers addressed to a patient will be delivered to his or her room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.
Food and Dining
Located on Level 1, the cafeteria is open Mon. through Fri., weekends and holidays:
Breakfast: 6:30 – 9:30 a.m.
Lunch: 10:30 a.m. – 2:00 p.m. and 4:30 – 6:30 p.m.
Dinner: 3:15 – 6:30 p.m.
Located near the main entrance, the Café serves snacks, beverages and pastries. It is open Mon. - Fri., 7 a.m. – 3:00 p.m., and weekends, 7 am – 11 a.m.
Vending machines are located in the cafeteria and the Emergency Department waiting area.
Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 9 a.m. to 8 p.m., and Sat., 10 a.m. to 4 p.m., and Sun., 11 a.m. – 4 p.m.
ATM and Banking Services
Two ATM machines are located at the cafeteria entrance.
The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.