Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

Visitor Information

Visiting Hours

At Fairfield Hospital, we understand the value of including family members in the healing process of our patients. For your convenience, we would like to welcome all guests to visit us at any time the patient wishes to take advantage of our open visitation.

Visitors are encouraged to stop at the Information Desk located in the Main Lobby Entrance for patient room and telephone number information. Please understand that to protect the confidentiality of our patients, nurses and other hospital caregivers may be limited in the information they can provide.


Contact Mercy Health - Fairfield Hospital at 513-870-7000.




We offer free valet and parking.



Mercy Health – Fairfield Hospital and Ambulatory Surgery Center


Phone: 513-444-0310


Main Entrance valet: Mon.–Fri. 6:30 a.m.–5:30 p.m. 


Ambulatory Surgery Center valet: Mon.–Fri. 5 a.m.–3 p.m.

Free shuttle pick up for self-parking is available Mon.–Fri. 6:30 a.m.–5:30 p.m.

After 5:30 p.m. Mon.–Fri., please stop at the Information Desk in the main lobby of the hospital to retrieve your keys or call 513-870-7000.


Patient Information


Patient information, patient room numbers and telephone numbers can be found by calling 513-870-7000. It is important to note that each patient has the right to legally opt out of having their information made public; therefore our operators may be limited in what information they can provide.


Baby Photos


Parents who deliver their babies at Mercy Health - Fairfield Hospital Family Birthing Center have the option to have photos taken of their newborns during their hospital stay. These photos are available online anytime. Click here to log on to view your photos.  Parents are provided with personal login information during their hospital stay.

If you wish to contact the Mercy Health - Fairfield Hospital Family Birthing Center, please call 513-870-7370.

Flowers, Packages, and Mail


We welcome flowers and packages for our patients from their loved ones. You can purchase flowers and gifts in our hospital Gift Shop or you can use an outside vendor of your choice. Contact the Mercy Health — Fairfield Hospital Gift Shop at 513-870-7077.

If you send items to our hospital for a patient, please be sure to send to the address below and include their name (floor and room number if possible) and we will be happy to deliver these items to the patient in his or her room.*

Mercy Health - Fairfield Hospital 
3000 Mack Road
Fairfield, Ohio 45014

All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after patient leaves the hospital will be forwarded to the patient’s home if the patient provides us with this information. Florists will be directed to deliver flowers to a patient's home if the patients has already left the hospital.


* NOTE: Patients in the intensive care unit (ICU) or cardiovascular unit (CVU) are not able to receive plants or flowers for safety reasons. Critically ill patients have a lot of work to do in the healing process. Their immune systems are already working hard to fight infection and heal damaged tissue. Plants and flowers can sometimes carry insects and germs into the environment that may further stress your loved one's immune system. 


Food and Dining




Located on Level 1, the cafeteria is open Monday through Friday, weekends and holidays.


Mon.–Fri. 6:30 a.m.–8:00 p.m.

Sat. and Sun. 7:00 a.m.–6:00 p.m.


Jazzman’s Coffee Shop


Located just off the Main Lobby across from the Gift Shop, Jazzman’s serves snacks, beverages and pastries and is open Mon. through Fri., 7:00 a.m.–2:30 p.m. No weekend hours available.


Vending Machines


Vending machines are located on the lower level (level 1) across from the Cafeteria and on the Main Level near the Emergency Department waiting area.


Gift Shop


Our Gift Shop is located in the main lobby of the hospital, just left of the front desk.


Gift Shop Phone Number: 513-870-7077


Gift Shop Hours


Mon.–Fri. 9:00 a.m.–8:00 p.m.

Sat. 9:00 a.m.–5:00 p.m.

Sun. Noon–4:00 p.m.


ATM and Banking Services


ATM machines are located inside the hospital in the following locations:

  • Main lobby next to the Gift Shop
  • Lower level (first floor) by the cafeteria and main elevators

Smoking Policy

The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.