Temporary Visitor Restrictions

Last updated 9/30/2021

The following visitor restrictions are currently in place for the health and safety of our patients and community.

One Visitors (at a time)

  • Procedural and outpatient testing
  • All admitted / procedural patients (excluding COVID-19 patients)
  • Emergency Department patients (excluding COVID-19 patients)
  • End-of-life situations or when essential for well-being and care (exceptions could apply in this situation)
  • Community clergy/spiritual support

Two Visitors (at a time)

  • Mother/baby and NICU
  • Patients under 12 years of age

General Restrictions

  • People with signs and symptoms of illness are not permitted to visit (symptoms include fever, cough, sore throat, body aches)
  • Visits are limited to people age 15 or older
  • We recommend people who are at high risk for severe illness (e.g., older adults, those with serious underlying conditions) do not visit at this time.

General Guidelines

  • Visiting hours are 7am – 8pm Monday through Sunday.
  • Visitors should report directly to the patient room and are encouraged to remain in the room during entire visit.
  • Café and coffee shop are open to visitors. Please return to patient’s room immediately after checking out.
  • Giftshop and retail pharmacy are open to visitors
  • Visitors are not permitted to congregate in common areas (main lobby, surgery lobby, café seating area, etc.). Additional visitors must wait outside or in the car for their turn to visit.
  • Visitors will be monitored for compliance of visitation guidelines and may be asked to leave if they are not following them appropriately.
  • For your safety and the safety of others, all patients, visitors and associates must wear a mask correctly covering their nose.
  • Please practice social distancing: Keep 6 feet of distance between yourself and others. Please be aware of and follow spacing recommendations, such and tape markings and chairs spaced apart.
  • Please wash your hands. Use soap and water for at least 20 seconds. If unavailable, use hand sanitizer.

Send a Get Well Greeting Online

With this free service of on-line greeting cards, Mercy Healths makes it easy to send words of cheer and encouragement to loved ones while they are still in the hospital. An on-line greetings can be sent to any inpatient currently admitted at Mercy Health – Springfield Regional Medical Center, Mercy Health – Urbana Hospital, or Mercy Health – McAuley Senior Living. 

Click Here to Design your eCard