Temporary Visitor Restrictions

The following visitor restrictions are currently in place for the health and safety of our patients and community.

Two (2) Visitors ONLY

  • Procedural / outpatient testing
  • Admitted patients (excluding COVID-19 patients)
  • Emergency Department patients
  • ICU (limited to 2 hours)

COVID Positive Patients ONLY

  • Visitors will coordinate with care delivery team

No Visitor Restriction

  • Mother/baby and NICU
  • End-of-life situations or when essential for well-being and care (exceptions could apply in this situation)
  • Community clergy/spiritual support

General Restrictions

People with signs and symptoms of illness are not permitted to visit

  • Symptoms include fever, cough, sore throat, body aches

*We recommend people who are at high risk for severe illness (e.g., older adults, those with serious underlying conditions) do not visit at this time.

General Guidelines

  • Visiting hours are 7am – 8pm Monday through Sunday.

    Visitors should report directly to the patient room and are encouraged to remain in the room during entire visit.
  • Café and coffee shop are open to visitors. Please return to patient’s room immediately after checking out.
  • Gift shop and retail pharmacy are open to visitors
  • Visitors are not permitted to congregate in common areas (main lobby, surgery lobby, café seating area, etc.).
  • Visitors will be monitored for compliance of visitation guidelines and may be asked to leave if they are not following them appropriately.
  • Please practice social distancing: Keep 6 feet of distance between yourself and others. Please be aware of and follow spacing recommendations, such and tape markings and chairs spaced apart.
  • Please wash your hands. Use soap and water for at least 20 seconds. If unavailable, use hand sanitizer.
  • In accordance with CDC guidelines, masks are recommended, but no longer required, in our facilities.

    However, visitors should not visit patients if they have recently experienced a high-risk exposure to someone with COVID-19, a respiratory illness or other symptoms associated with COVID-19.

Send a Get Well Greeting Online

With this free service of on-line greeting cards, Mercy Healths makes it easy to send words of cheer and encouragement to loved ones while they are still in the hospital. An on-line greetings can be sent to any inpatient currently admitted at Mercy Health – Springfield Regional Medical Center, Mercy Health – Urbana Hospital, or Mercy Health – McAuley Senior Living. 

Click Here to Design your eCard