Marcum & Wallace named one of the cleanest Hospitals in Kentucky

A recent report from Becker’s Hospital Review named Marcum & Wallace Memorial Hospital (MWMH) as the sixth cleanest hospital in Kentucky. The data for the report was pulled from the Centers for Medicaid & Medicare Hospital Compare site that compiles patient satisfaction surveys. They surveys showed MWMH has above the state and national average rate for patients reporting their room and bathroom were “always” clean.
According to the report, Kentucky’s average rate for patients reporting their room and bathroom were “always” clean is 75 percent. The national average is 74 percent. MWMH patient satisfaction surveys reported 85 percent.

“Our hospitality team really takes pride in their work and recognizes the importance of cleanliness to our patients,” said Tina Hix, MWMH Hospitality and Infection Control Director. “A clean room truly impacts the patient experience…it helps prevent the spread of disease and make a difference for how the patient and their family view the hospital.”

“This recognition means even more because it is feedback from our patients…the individuals who are why we do what we do,” said Susan Starling, MWMH President & CEO. “Cleanliness counts during the patient experience and our Hospitality Team works hard to set is a part from other healthcare facilities.”

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