Customer Service and Bill Pay

Our customer service representatives are here for you. They can help answer any specific questions you may have around your doctor or hospital visit, address your individual service needs, and assist you in paying your bill.

Doctor Visits:
For doctor’s billing assistance, please call (888) 696-3541 Monday-Friday from 8:00am-5:30pm or log onto:

Hospital Visits:
For hospital related customer service questions or billing questions,  please call 855-732-0138
Customer service representatives are available in Ohio Monday-Friday from 8am-4:30pm EST and in Kentucky Monday-Friday 7am-5pm CST.

Can’t find what you’re looking for? Fill out the form below and a Mercy Health representative will contact you shortly.