How do virtual visits work?

There are different options to visit with your provider virtually. MyChart gives you direct access to your care team through a patient portal, video visits are scheduled video chats where you’ll speak to your provider and E-visits allow you submit information and receive a treatment plan from your provider. 

What technology do I need to have to attend a virtual visit?

MyChart is available for download through the App Store or Google Play and will work on most smart phones, computers and tablets.

Video visits require the use of a computer, tablet or smartphone with video capabilities. 

When are appointments available? 

Hours vary based on the provider’s hours, but generally, appointments will be scheduled between 8 am and 5 pm Monday-Friday. Some walk-in/urgent offices locations offer weekend appointments.

Can I get or refill a prescription? 

Yes. You can receive or refill your prescriptions through any virtual visit option. 

Are virtual visits covered under my insurance? 

Some insurance coverage may vary – but most insurers are covering virtual visits. It’s always a good idea to check with your insurance provider before scheduling an appointment.

Will I be charged if the provider is unable to treat me virtually?

If the provider begins your visit and believes that you need to be seen in-person, you will not be charged for the virtual visit.

What kind of symptoms can be addressed during a virtual visit? 

You can request a virtual visit for non-urgent conditions like:

  • Sinus, cold and cough
  • Flu 
  • Back pain
  • Diarrhea
  • Urinary problems
  • Heartburn
  • Headache
  • Poison ivy
  • Vaginal issues
  • Pink eye
  • Follow ups for allergies, insomnia and hypothyroid

Can my child or underage dependent use virtual visits?

Yes. A parent or legal guardian must be present during a Virtual Visit with a minor.

I suffer from a chronic condition. Should I still use virtual visits?

Yes. Virtual visits connect you with your normal health care provider. 

What kinds of services can I get using a virtual visit?

You can ask questions for your provider, view your test results, or request a refill on a prescription. Basically anything you can do during an in-person appointment that does not require a physical examination! 

What information will I need to provide as part of the virtual visit registration?

We’ll ask basic information (Name, date of birth) as well as some questions about your available technology to make sure you’re getting set up with the best option for your needs. 

Is the information being shared during my virtual visit safe?

Yes. We take every possible step to ensure any personal health information shared before, during or after your virtual visit is secure.