Temporary Visitor Restrictions:
Inpatients - 1 Visitor per day
- Admitted non-COVID patients may have one (1) visitor per day
- The visitor must remain in the patient’s room and contact nursing staff when leaving. Visitors can leave for a total of three times during the hours of visitation but must complete the check-in and temp process prior to leaving and when returning.
- Visitors are not permitted to enter the cafeteria and if a meal is needed while visiting, please follow the registration process prior to leaving and when you return.
- Visitation hours are 9 a.m.–6 p.m.
- Visitors must be older than 15 years of age.
- At all times a mask must be worn by the Visitor (even in patient’s room).
- Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
Exceptions that allow for visitors:
- End of life (expected death within 1-3 days) as determined by the team.
- A single visitor may accompany a patient to room for one hour after an inpatient surgery.
For exception requests not listed above – consult with Clinical Administrator for decision
- Nursing supervisor for extreme/extenuating circumstances may authorize one visitor per day; visit to last one hour.
ED Visitors
- A single companion may stay with the patient.
- Visitor must remain in patients’ room at all times.
- At all times a mask will be worn by the visitor to cover the nose and mouth.
- Additional visitors will be asked to wait in their cars.
- If a patient is being admitted, 1 visitor will be allowed to go upstairs for 60 minutes. Inpatient guidelines then apply.
Same Day Surgery/IR
- A single companion may wait in the waiting room if space allows for social distancing. Otherwise, they will be asked to wait in their vehicle.
- A single companion will be allowed in with the patient for discharge instructions if needed or will be completed over the phone.
- If a patient is being admitted, 1 companion will be allowed to go upstairs for 60 minutes. Inpatient guidelines then apply.
Imaging Services
If assistance is needed, one caregiver may accompany the patient to the department and then wait in the waiting room if space allows for social distancing. Otherwise visitors will be asked to wait in their vehicle.
Outpatient Diagnostic Testing/Other Department appointments
One visitor or caregiver allowed in the facilities. All other visitors will be asked to wait in their cars.
***End of Life - Non COVID-19
- Up to 2 visitors may be approved by manager or clinical administrator
- Note the names of the visitors in the patient’s chart and notify clinical administrator.
- Visitors must enter through the main lobby during business hours or through the ED entrance 24/7.
- Front desk will receive list of patients approved for visitors each morning and will be updated if there are changes.
- Visitors remain in room until they are leaving the facility.
***End of Life - COVID - 19
- Only 2 visitors may be approved by manager or clinical administrator (Visitor may not be present for terminal extubating.)
- Note the names of the visitors in the patient’s chart and notify clinical administrator.
- Visitors must enter through the main lobby during business hours or through the ED entrance 24/7.
- Front desk will receive list of patients approved for visitors each morning and will be updated if there are changes.
- Visitors remain in room until they are leaving the facility.
- Nursing will assist patient with donning and doffing PPE.
Screening & Mask Guidelines:
- Visitors must wear a mask at all times.
- Masks must fully cover the nose and mouth.
- Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
- If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
- Exceptions may be made on an individual basis for those who are unable to wear a mask due to health or disability issues.
- All visitors will be screened for symptoms or exposure history.
- Visitors will be asked to leave the facility if they have had symptoms in the past 24 hours or exposures in the last 14 days.
- Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.
Visitor Information
Visiting Hours
At Mercy Health — Clermont Hospital, we understand the value of including family members and friends in the healing process of our patients. For your convenience, we would like to welcome all guests to visit us at any time the patient wishes to take advantage of our open visitation.
Visitors are encouraged to stop at the Information Desk located in the Main Lobby Entrance for patient room and telephone number information. Please understand that to protect the confidentiality of our patients, nurses and other hospital caregivers may be limited in the information they can provide.
Need a place to retreat? A holistic approach to your health and wellness is an essential factor when it comes to healing. We would encourage you and your visitors to relax and rejuvenate your spirit in our Chapel on the fourth floor. While you are there, enjoy the serenity of the bird sanctuary.
Parking
Free parking is available for our patients and visitors.
Patient Information
Patient information, patient room numbers and telephone numbers can be found by calling 513-732-8200.
Flowers, Packages, and Mail
We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the following hospital address:
Mercy Health — Clermont Hospital
3000 Hospital Road
Batavia, Ohio 45103
All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.
Food and Dining
Cafeteria
Located on Level 1 is open Monday - Friday, weekends and holidays:
Breakfast: 7:00 - 10:00 a.m.
Lunch 11:00 a.m. - 2:00 p.m.
Dinner: 3:00 - 6:00 p.m.
Lobby Café
Located near the main entrance, the Lobby Café serves snacks, beverages and pastries and is open Mon. – Fri., 7:00 a.m. - 3:00 p.m. and weekends 7:00 - 11:00 a.m.
Vending Machines
Located in the cafeteria and the Emergency Department waiting area.
Gift Shop
Our Gift Shop is located in the Atrium near the main entrance and is open Mon. – Fri., 8:00 a.m. to 8:00 p.m., Sat., 10:00 a.m. to 4:00 p.m., and Sun., Noon to 8:00 p.m.
ATM and Banking Services
Two ATM machines are located at the cafeteria entrance.
Smoking Policy
The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.