Temporary Visitor Restrictions
For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.
We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.
At Mercy Health — West Hospital, we understand the value of including loved ones in the healing process of our patients. For your convenience, we would like to welcome all guests to visit us at any time the patient wishes to take advantage of our open visitation. Visitors are encouraged to stop at the Information Desk located in the lobby of the Main Entrance for patient room and telephone number information. Please understand that to protect the confidentiality of our patients, nurses and other hospital caregivers may be limited in the information they can provide.
The information desk is staffed during the following hours:
Mon.–Fri.: 5:30 a.m.–7:00 p.m.
Sat.: 7:00 a.m.–noon
Instructions as to how to obtain patient information beyond these hours will be posted at the Information Desk. Visitors arriving after hours must enter the hospital through the Emergency Department.
Free parking is available for visitors. Visitors should park in the visitor lot off the Main Entrance to the hospital whenever possible. After 8:00 p.m., visitors must enter the hospital through the Emergency Department. Visitors arriving after 8:00 p.m. may park in the Emergency Department lot but must move their vehicles by 7:00 a.m. to allow space for the emergency patients. We also offer complimentary Valet Service Mon. – Fri. 7 a.m. – 3 p.m. After 3 p.m., please stop at the Information Desk in the lobby of the Main Entrance to retrieve your keys.
Patient information, patient room numbers and telephone numbers can be found by calling 513-215-5000.
Flowers, Packages, and Mail
We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to this address at the hospital:
The hospital address is:
Mercy Health - West Hospital
3300 Mercy Health Blvd.
Cincinnati, Ohio 45211
All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.
Food and Dining
Located on the Terrace Level, the cafeteria is open Mon.–Fri., weekends and holidays.
Breakfast: 7 a.m.–10 a.m.
Lunch: 11 a.m.–2 p.m.
Dinner: 4 p.m.–7 p.m.
Weekends: Open for Breakfast and Lunch
Vending machines are located on Level T near the cafeteria
Our Gift Shop is located off the lobby of the main entrance to the hospital. It is open Mon.–Fri. 8:00 a.m.–8:00 p.m. and Sat. and Sun. 9:00 a.m.–7:00 p.m. You may also call 513-215-0525 and the items will be delivered free of charge the same day anywhere on West Hospital campus.
ATM and Banking Services
ATM machines are located on Level T near the cafeteria and on Level 1 near the main elevators.
The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.