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Temporary Visitor Restrictions:

Inpatients — No visitors

Exceptions that allow for visitors:

  • End of life situations
  • A single parent/guardian may accompany a patient under the age of 18.
  • A single visitor may accompany a patient to room for one hour after an inpatient surgery.
  • Nursing supervisor for extreme/extenuating circumstances may authorize one visitor per day; visit to last one hour

For exception requests not listed above – consult with Clinical Administrator for decision

  • Nursing supervisor for extreme/extenuating circumstances may authorize one visitor per day; visit to last one hour

Emergency Department

  • A single companion may stay with the patient.
  • Suspected COVID - 19 patients cannot have a companion stay with them.
  • Additional visitors will be asked to wait in their cars.
  • If a patient is being admitted, one visitor will be allowed to go upstairs for 60 minutes. Inpatient guidelines then apply.

Same Day Surgery/Cath/EP/IR

  • A single companion may wait in the waiting room if space allows for social distancing. Otherwise, they will be asked to wait in their vehicle.
  • A single companion will be allowed in with the patient for discharge instructions if needed or will be completed over the phone.
  • If a patient is being admitted, one companion will be allowed to go upstairs for 60 minutes. Inpatient guidelines then apply.

Blood Cancer Center 

  • One visitor per day, during visiting hours of 9 a.m.–7 p.m.

Imaging Services

  • If assistance is needed, one caregiver may accompany the patient to the department and then wait in the waiting room if space allows for social distancing. Otherwise visitors will be asked to wait in their vehicle.

Outpatient Diagnostic Testing/Other Department appointments

  • No visitors or caregivers are allowed to stay in the facility due to space limitations. If assistance is needed, the caregivers may help the patient get to the designated area but then must return to their vehicle. 

End of Life Non COVID-19

  • Up to 2 visitors may be approved by manager or clinical administrator Note the names of the visitors in the patient’s chart and notify clinical administrator.
  • Visitors must enter through the main lobby during visitor hours or through the ED entrance 24/7.
  • Screeners will notify the unit when visitors are on their way to unit.
  • Visitors remain in room until they are leaving the facility.


End of Life COVID-19

  • Only 1 visitor may be approved by manager or clinical administrator
  • Note the names of the visitors in the patient’s chart and notify clinical administrator.
  • Visitors must enter through the main lobby during visiting hours or the ED entrance 24/7.
  • Screeners will notify the unit when visitors are on their way to unit.
  • Visitors must remain in room until they are leaving the facility.
  • Nursing will assist patient with donning and doffing PPE.

***Facilitate video visits for visitors unable to visit in-person

***Provide 2x/day information phone calls to family member designated by patient

Screening & Mask Guidelines:

  • Visitors must wear a mask at all times.
  • Masks must fully cover the nose and mouth.
  • Patients and visitors may provide and wear their own mask or will be required to accept and wear the mask provided by the hospital facility.
  • If a visitor refuses to wear a mask, visitors may be asked to leave the facility.
  • Exceptions may be made on an individual basis for those who are unable to wear a mask due to health or disability issues.
  • All visitors will be screened for symptoms or exposure history.
  • Visitors will be asked to leave the facility if they have had symptoms in the past 24 hours or exposures in the last 14 days.
  • Visitors must wash their hands, or use hand sanitizer, before and after leaving rooms and hospital buildings.

Parking

 

We’re pleased to offer free and convenient parking for patients and visitors in the garage adjacent to the hospital and outside the ED for Emergency patients.

 

Free Valet is available outside the main entrance.

 

Patient Information

 

Patient information, patient room numbers and telephone numbers can be found by calling 513-686-3201.

 

Flowers, Packages, and Mail

 

We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the following hospital address:

 

The Jewish Hospital — Mercy Health

4777 E. Galbraith Road
Cincinnati, Ohio 45236

All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.

 

Food and Dining

 

Cafeteria

 

The Jewish Hospital Cafeteria is located on the first floor.

Hours:

Monday through Friday

Breakfast: 6:30– 9:30 a.m.
Lunch: 10:30 a.m.– 2:00 p.m.
Dinner: 3:30– 6:30 p.m.

Weekends and holidays

Lunch: 11:00 a.m.– 2:00 p.m.
Dinner: 4:30– 6:30 p.m.

 

Vending Machines

 

Located in the cafeteria, vending machines are available 24 hours a day, seven days a week. Soups, sandwiches, other food items and beverages are available. You’ll also find a change machine and microwaves.

 

Lobby Latte

 

Located on the first floor below the main lobby. Serving beverages, snacks and pastries.

Hours:

Monday - Friday
6:30 a.m. - 11:00 p.m.

Saturday and Sunday
7:00 a.m. - 4:00 p.m.

 

Gift Shop

 

The Joseph-Beth Gift Shop offers an engaging shopping experience for patients, visitors and employees of The Jewish Hospital — Mercy Health, with items such as:

  • Flowers and balloons
  • Logo wear
  • Local gifts
  • Snacks and beverages
  • Books (in-store and available for 3-day order)
  • Magazines
  • Cards
  • Apparel, jewelry and handbags

Same-day delivery to your loved ones is available. For your convenience, you may contact our on-site gift shop to order from a selection of flowers. You may also contact the Gift Shop directly at 513-686-6738 for additional questions about gifts or flowers.

 

Gift Shop Hours:

 

Mon.–Fri., 7 a.m.–7 p.m.
Sat.–Sun., 10 a.m.–5 p.m.

 

The shop is located just inside the main entrance on the lobby level.

 

ATM and Banking Services

 

For your convenience, an automated teller machine (ATM) is located in the cafeteria on the first floor, near the main lobby. 

  

Smoking Policy

 

The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.