Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

Visitor Information

At The Jewish Hospital, we understand the value of including family, friends and loved ones in the healing process of our patients. We are pleased to offer open visiting in most areas of the hospital. Visitors are encouraged to stop at either Information Desk located in the Main Lobby or at the West Entrance for patient room and telephone number information. Please understand that to protect the confidentiality of our patients, nurses and other hospital caregivers may be limited in the information they can provide.

Overnight stay by an adult family member or caregiver is permitted on most units in private rooms only. If your visitor would like to stay overnight, please discuss this with your nurse. Passes are required for all visitors who remain in the hospital after 10:00 p.m. and can be obtained from your nurse. Children should be 14 years of age or older to visit a patient and should be accompanied by an adult. Please do not leave children unattended in the Lobby, the West Entrance, or Emergency department waiting area.

Help us protect our patients. Do not visit if sick with coughing, sneezing, runny nose, fever or diarrhea. Visitors under 14 are discouraged.

Intensive Care and Open Heart Recovery


Visiting hours are generally open, and visitors are allowed when patient condition and workflow permit.

Blood and Marrow Transplant Unit


Patients on the Blood and Marrow Transplant Unit are very vulnerable to infection, so special measures are in place to keep germs away from them. No children under the age of 14 are allowed on the unit. You should not come to the unit if you are ill. Before entering the unit, you must first call on the phone just outside the entrance of the unit. State the name of the patient you would like to visit. The nurse will check with the patient on whether it is a good time for visitors.

When you enter the unit, you must first stop at the scrub sink and thoroughly wash your hands. You may then proceed to the patient’s room. Fresh flowers, fresh fruits and vegetables are not permitted on the unit.




We’re pleased to offer free and convenient parking for patients and visitors in the garage adjacent to the hospital and outside the ED for Emergency patients.


Free Valet is available outside the main entrance.


Patient Information


Patient information, patient room numbers and telephone numbers can be found by calling 513-686-3201.


Flowers, Packages, and Mail


We welcome flowers and packages for our patients from their loved ones. Please have flowers and other packages sent to the following hospital address:


The Jewish Hospital — Mercy Health

4777 E. Galbraith Road
Cincinnati, Ohio 45236

All mail, packages and flowers addressed to patients will be delivered to their room. Mail received after a discharge will be forwarded to the patient’s home. Florists will be directed to deliver flowers received after discharge to the patient’s home.


Food and Dining




The Jewish Hospital Cafeteria is located on the first floor.


Monday through Friday

Breakfast: 6:30– 9:30 a.m.
Lunch: 10:30 a.m.– 2:00 p.m.
Dinner: 3:30– 6:30 p.m.

Weekends and holidays

Lunch: 11:00 a.m.– 2:00 p.m.
Dinner: 4:30– 6:30 p.m.


Vending Machines


Located in the cafeteria, vending machines are available 24 hours a day, seven days a week. Soups, sandwiches, other food items and beverages are available. You’ll also find a change machine and microwaves.


Lobby Latte


Located on the first floor below the main lobby. Serving beverages, snacks and pastries.


Monday - Friday
6:30 a.m. - 11:00 p.m.

Saturday and Sunday
7:00 a.m. - 4:00 p.m.


Gift Shop


The Joseph-Beth Gift Shop offers an engaging shopping experience for patients, visitors and employees of The Jewish Hospital — Mercy Health, with items such as:

  • Flowers and balloons
  • Logo wear
  • Local gifts
  • Snacks and beverages
  • Books (in-store and available for 3-day order)
  • Magazines
  • Cards
  • Apparel, jewelry and handbags

Same-day delivery to your loved ones is available. For your convenience, you may contact our on-site gift shop to order from a selection of flowers. You may also contact the Gift Shop directly at 513-686-6738 for additional questions about gifts or flowers.


Gift Shop Hours:


Mon.–Fri., 7 a.m.–7 p.m.
Sat.–Sun., 10 a.m.–5 p.m.


The shop is located just inside the main entrance on the lobby level.


ATM and Banking Services


For your convenience, an automated teller machine (ATM) is located in the cafeteria on the first floor, near the main lobby. 


Smoking Policy


The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.