Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs. 

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Medical Records

If you find that you need access to or a copy of your medical records, please print and complete the appropriate form found at the bottom of this page. Mail the completed form to the Mercy Health — Lourdes Hospital facility where you received the service at the address listed.

If you need help to fill-out the release form, or to speak to someone regarding your request, or to set an appointment time to view your records, please use the hospital contact numbers listed below.

Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request.

Mercy Health — Lourdes Hospital
Medical Records
1530 Lone Oak Road
Paducah, KY 42003
Phone: 270-444-2997
Fax: 270-444-2920 

Authorization/Request Forms

Mercy maintains adult medical records for 10 years from the date of service. Records for Minors are maintained until Age 20, but at least for 10 years.

You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:

English Form

Spanish Form 

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form 

Internet

Mercy Health — Lourdes Hospital offers free wireless internet access to patients and visitors. Feel free to bring your WiFi enabled laptop or hand-held device with you to your next appointment/visit.

 

Food and Dining

Cafeteria

Café de Lourdes is located on the ground floor for the convenience of visitors, physicians, and hospital personnel.

Hours:

 

Monday through Friday

 

Breakfast: 6:00 a.m. – 9:30 a.m.

Lunch: 10:30 a.m. – 1:30 p.m.

Dinner: 4:30 p.m. – 7:00 p.m.

 

Café de Lourdes is open for breakfast and lunch only on Saturday, Sunday, and holidays. There is also a vending area outside the cafeteria open 24 hours a day.

 

Coffee Beanery

 

The Coffee Beanery is located on the first floor near the main entrance. There are hot and cold specialty beverages available, as well as pastries, brownies, and bags of whole bean coffee.

 

Hours:

Monday through Friday 6:00 a.m. – 7:00 p.m.

Saturday 7:00 a.m. – 1:30 p.m.

Subway

Subway is located next to Coffee Beanery and offers subs, hot and fresh toasted sandwiches, wraps, salads, pizzas and cookies.

Spiritual Care

The Chapel is located in the Marshall Nemer Pavilion. A chaplain is available 24 hours a day. To reach a Chaplain, dial “0” from a hospital phone and have operator page.

Smoking Policy

To protect the health of our patients, visitors and associates, smoking is prohibited on the Lourdes campus. This includes all buildings, parking lots, and grounds.