Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

Visitor Information

Visiting Hours

At Mercy Health — Lourdes Hospital we understand the value of including loved ones in the healing process of our patients. For your convenience, we would like to welcome all guests to visit us at any time the patient wishes to take advantage of our open visitation.


Visitors are encouraged to stop at the information desk located in the main entrance for patient room and telephone number information. Please understand that to protect the confidentiality of our patients, nurses and other hospital caregivers may be limited in the information they can provide.


The information desk at the main entrance is staffed during the following hours:


  • Monday through Friday: 8:00 a.m.–7:00 p.m.
  • Saturday: 10:00 a.m.–2:00 p.m.
  • Sunday: 1:00 p.m.–4:00 p.m.


Instructions to obtain patient information beyond these hours will be posted at the information desk. Visitors arriving after 10:00 p.m. must enter the hospital through the Emergency Department.

Andrew S. Wood Resource Center

The Resource Center, located between the Gift Shop and Subway, is open to the public Monday through Friday from 7:30 a.m.–4:00 p.m. Family and friends of patients may stop by and conduct internet searches as well as send e-mails to their families to keep them up to date on their loved one’s condition.


Mercy Health — Lourdes Hospital offers free wireless internet access to patients and visitors. Feel free to bring your WiFi enabled laptop or hand-held device with you to your next appointment/visit.


Food and Dining


Café de Lourdes is located on the ground floor for the convenience of visitors, physicians, and hospital personnel.



Monday through Friday


Breakfast: 6:00 a.m. – 9:30 a.m.

Lunch: 10:30 a.m. – 1:30 p.m.

Dinner: 4:30 p.m. – 7:00 p.m.


Café de Lourdes is open for breakfast and lunch only on Saturday, Sunday, and holidays. There is also a vending area outside the cafeteria open 24 hours a day.

Coffee Beanery


The Coffee Beanery is located on the first floor near the main entrance. There are hot and cold specialty beverages available, as well as pastries, brownies, and bags of whole bean coffee.



Monday through Friday 6:00 a.m. – 7:00 p.m.

Saturday 7:00 a.m. – 1:30 p.m.


Subway is located next to Coffee Beanery and offers subs, hot and fresh toasted sandwiches, wraps, salads, pizzas and cookies.

Gift Shop

The Gift Shop, operated by hospital volunteers, is located in the Marshall Nemer Pavilion Plaza. The Gift Shop carries a wide variety of gift items, newspapers and green plants.  

Smoking Policy

To protect the health of our patients, visitors and associates, smoking is prohibited on the Lourdes campus. This includes all buildings, parking lots, and grounds.