Temporary Visitor Restrictions

Effective November 3, 2021, there are no restrictions on visitation on non-COVID-19 inpatient units at Mercy Health, with the exceptions noted below:

  • Mothers in labor may have two designated visitors. Once mom and baby are in the post-partum area, moms may have one visitor, preferably an essential caregiver/guardian for emotional well-being and care. 
  • Critical Care Units may have special restrictions in place. Please call before visiting.
  • Patients in diagnostic areas may have one individual, preferably an essential caregiver/guardian, with them for emotional well-being and care. 
  • Patients in Surgery and Ambulatory Surgery Center may have one individual, preferably an essential caregiver/guardian with them for emotional well-being and care. If the patient is a child, the child may be accompanied by 2 essential care givers.
  • Hospice - call for hospice guidelines before visiting.

Patients in our offices may have one individual, preferably an essential caregiver/parent/guardian, with them for emotional well-being and care. Examples of an essential caregiver include the parent/guardian of a minor, family/caregiver of an individual who is impaired due to age or physical/cognitive disability. Visitors must be at least 15 years of age. Infants (0-6 weeks of age) in a covered carrier can accompany the patient when necessary.

Clergy may visit for end of life and briefly for other exceptional circumstances approved by charge nurse in COVID units. Clergy may visit other inpatients without restriction.
Lobbies (not including urgent care) – only patient and essential caregiver/guardian only.
No visitors allowed in the following areas:

  • Emergency Department: Exceptions will be considered based on end of life situations or when an essential care giver or parent/guardian is essential for the patient’s emotional well-being and care. One parent may accompany a child to the emergency department.
  • COVID-19 units: Exceptions will be considered on individual basis
  • Urgent care: until further notice patients cannot enter the waiting area until called by the staff. Visitors are not allowed in the urgent care lobby. One parent may accompany a child to urgent care.
  • Behavioral Health

Visitors must:

  • Wear mask at all times while inside the hospital walls and in all Mercy facilities. Visitors who do not wear a mask will be asked to leave the premises.
  • Agree not to visit if experiencing any symptoms of illness
  • Perform hand hygiene frequently, especially before putting on and after taking off a mask
  • Be at least 15 years of age 

Flowers may be delivered to the front desk. Flowers will be picked up or delivered by associates/volunteers

Vendor access restricted to essential services only. All non-essential vendors will not be allowed. Vendors should call their Lourdes Hospital contact if entrance is necessary. In person sales are prohibited.

Visitors wishing to see a patient who already has one visitor must wait in their vehicle. Waiting is not permitted in the plaza area.

Lourdes Hospital recommends that anyone at high risk for severe illness, such as older adults or those with serious underlying conditions, not visit at this time.

Visitor Information


Mercy Health — Lourdes Hospital offers free wireless internet access to patients and visitors. Feel free to bring your WiFi enabled laptop or hand-held device with you to your next appointment/visit.

Smoking Policy

To protect the health of our patients, visitors and associates, smoking is prohibited on the Lourdes campus. This includes all buildings, parking lots, and grounds.