Patient Information

Temporary Visitor Restrictions

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs.

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Request Medical Records

You can request a copy of your medical records, or the medical records of someone you have legal representation over in addition to authorizing records to be sent to another party by completing the form below:

English Form

Spanish Form

Mail the completed form to:

Mercy Health - Defiance Hospital
Health Information Management – ROI
947 S. Wheeling
Oregon, OH 43616
Phone: (419) 696-5601
Email: HIM-ROI-Toledo@mercy.com

Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request.

Visiting Hours

Mercy Health – Defiance Hospital puts patients and families first. We know that family and friends play an important role in overall healing. Our visiting hours are not restricted. Compassionate care is a top priority at Mercy Health – if necessary visitors may be asked to step out of the room so our caregivers can provide that care or limit their stay based on the patient’s condition.

Pricing

Disclaimer: The information provided in the link below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 419-251-4069 or 800-948-3993.

Download our hospital pricing guide to see pricing for procedures, pharmaceuticals and supplies at this hospital.

For more information, please visit our chargemaster FAQ page.