Patient Information

Temporary Visitor Restrictions

Mercy Health is commited to the health of our patients, visitors, health care providers and communities. Please note that our hospitals have updated visitor restrictions to allow limited visitors on site.

Please note that we will continue to restrict all visitors from our COVID-19 units although our teams will be happy to assist with creating virtual visit opportunities. Additionally:

  • Two visitors (parent/guardian) with pediatric patients.
  • Two visitors for Labor & Delivery patients.
  • One visitor for all admitted patients, including ER patients (excluding COVID-19 patients)
  • Visitors must wear a mask and are asked to bring their own mask if available. Mercy Health will provide a mask for those who don’t have their own.
  • All visitors will have their temperature taken before entering the facility.

As always, we ask anyone who may be experiencing symptoms of illness to refrain from visiting your loved one until you are feeling better. Please check back here for updates to these guidelines.

Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs.

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Request Medical Records

You can request a copy of your medical records, or the medical records of someone you have legal representation over in addition to authorizing records to be sent to another party by completing the form below:

English Form

Spanish Form

Mail the completed form to:

Mercy Health - Defiance Hospital
Health Information Management – ROI
947 S. Wheeling
Oregon, OH 43616
Phone: (419) 696-5601
Email: HIM-ROI-Toledo@mercy.com

Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request.

Visiting Hours

Mercy Health – Defiance Hospital puts patients and families first. We know that family and friends play an important role in overall healing. Our visiting hours are not restricted. Compassionate care is a top priority at Mercy Health – if necessary visitors may be asked to step out of the room so our caregivers can provide that care or limit their stay based on the patient’s condition.

Pricing

Disclaimer: The information provided in the link below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 419-251-4069 or 800-948-3993.

Download our hospital pricing guide to see pricing for procedures, pharmaceuticals and supplies at this hospital.

For more information, please visit our chargemaster FAQ page.