Thank you for choosing Mercy Health for your healthcare needs.
Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.
To pre-register, please click here.
Request Medical Records
You can request a copy of your medical records, or the medical records of someone you have legal representation over in addition to authorizing records to be sent to another party by completing the form below:
Mail the completed form to:
Mercy Health - St. Charles Hospital
Health Information Management – ROI
947 S. Wheeling
Oregon, OH 43616
Phone: (419) 696-5601
Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request.
Visiting hours are not restricted at Mercy Health - St. Charles Hospital. Please talk with your loved one's nurse to coordinate times appropriate for the patient, care team, and family.
Patient Information can be reached by calling 419-696-7411.
Free parking is available in the surface lots around the hospital.
Food and Dining
Full Service Brunch - 1:30 a.m. to 3 a.m.
Closed - 3 a.m. to 6:30 a.m.
Full Service Breakfast Bar - 6:30 a.m. to 9:30 a.m.
Self Service - 9:30 a.m. to 11 a.m.
Full Service Lunch - 11 a.m. to 1:30 p.m
Self Service - 1:30 p.m. to 4:30 p.m.
Full Service Dinner - 4:30 p.m. to 7:00 p.m.
Closed - 7:00 p.m. to 1 a.m.
Disclaimer: The information provided in the link below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 419-251-4069 or 800-948-3993.
Last Updated 10/1/2021
For more information, please visit our chargemaster FAQ page.