Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs.

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Request Medical Records

Mercy maintains adult medical records for 10 years from the date of service. Records for Minors are maintained until Age 20, but at least for 10 years.

You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:

English Form

Spanish Form

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form

Mail the completed form to:

Mercy  Health - Willard Hospital
Health Information
1100 Neal Zick Rd.
Willard, OH 44890
Phone:
419-964-5050
Fax:
419-964-5061

You may also email us at:  HIM-ROI-Toledo@mercy.com

Records are kept off site so please allow time for processing. A picture ID is required when picking up medical records. If you select to have your medical records mailed to your home or to another location, a copy of your photo ID must be included with the mailed or faxed request.

Visiting Hours

Mercy Health – Willard Hospital puts patients and families first.  We know that family and friends play an important role in overall healing.  Our visiting hours are not restricted. Compassionate care is a top priority at Mercy Health – if necessary visitors may be asked to step out of the room so our caregivers can provide that care or limit their stay based on the patient’s condition.

Interpretation Services

Mercy Health — Willard Hospital recognizes that effective communication is one of the key factors in providing patient centered care. We do not discriminate, but honor the rights of individuals with disabilities.

Sign and foreign language interpreters provide hearing impaired and Limited English Proficient (LEP) patients interpreting services for medical treatment and care at no charge.

For deaf and hard of hearing patients, we offer TTY technology, light signalers and closed captioning.  

For LEP patients, Spanish channels are available with the option of Spanish captioning. We also provide dual-handset phones for ease of communication with providers.

For an interpreter, call 419-964-5000
For TTY, call 419-964-5997

For questions regarding interpreting services please contact Pamela Napier, RN, Chief Nursing Officer.  
Phone:  419.964.5631    
Email: pamela_napier@mercy.com

Gift Shop

The Mercy Health — Willard Hospital Gift Shop offers a large variety of merchandise for patients and visitors to the hospital. Some popular items include:

  • Willow Tree figurines
  • Flowers
  • Balloons
  • Greeting cards
  • Swan Creek candles
  • Licensed Ohio State goodies
  • Children and baby gifts of plush, educational and novelty items.
  • An assortment of infant to toddler bracelets and pacifier clips await you.
  • Jewelry, purses, scarves and beads
  • Crosses and inspirational plaques

Delivery service to patients is available by calling 419-964-5377. Our staff is happy assist you with selecting the perfect gift.

Mercy Health - Willard Hospital Gift Shop Hours

Mon.–Fri., 8 a.m.–6:30 p.m. 
Sat.–Sun., 10 a.m.–2 p.m.