Visitor Information

Visiting Hours and Guidelines

We offer flexible visitation consistent with your wishes and our visitor guidelines. In an effort to maintain a healing environment, please follow the guidelines below. 

  • We recommend one to two people visit at a time.
  • For the protection of our patients, and to prevent the spread of germs, visitors must wash their hands before and after visiting.
  • If patients are in Isolation Precautions, their visitors will be instructed on what isolations items need to be worn prior to entering the room. Visitors also will be instructed on proper handwashing.
  • Due to infection control reasons, children under the age of 6 are discouraged from visiting. All children must be accompanied by an adult.
  • Children under age 14 are discouraged from ICU visitation. Special arrangements for brief visitation may be made at the discretion of the unit manager.
  • Persons with any signs of communicable disease / infection are not permitted to visit patients.
  • Visitors must conduct themselves in a proper manner and must be properly attired.
  • We ask that visitors do not smoke and that they be considerate of other patients by keeping the noise to a minimum.
  • Visitors may be asked to leave the patient’s room during tests or treatments.
  • One family member is welcome to spend the night in the patient’s room if they are age 18 or older.

Night Visitation Guidelines 

Between 9:00 p.m. and 5:00 a.m., visitors must register with the Mercy Health Police Department (MHPD) as they enter through the Emergency Department. The MHPD will issue each visitor a sticker to wear while they are in the hospital during these hours.

Parking

Free Valet parking is available at the main entrance from 6:00 a.m. to 6:00 p.m. Monday through Friday, and at the Emergency entrance every day from 9:00 a.m. to 9:00 p.m. 

Parking for patients and visitors is available 24 hours a day, seven days a week. Handicap spaces are located closest to the hospital.

Flowers, Packages, and Mail

A hospital volunteer will deliver mail and packages to our patients. We will forward any mail received after discharge to the patient’s home address.

Food and Dining

The Terrace Café

The Terrace Café is located on the second floor. 

Café hours are 6:30 a.m. to 7:00 p.m. 

Breakfast: 6:30 a.m. to 10:30 a.m. 
Lunch: 11:00 a.m. to 2:00 p.m. 
Dinner: 4:00 p.m. to 7:00 p.m. 

Guest Meals 

Family members and friends who wish to eat with you may have a guest tray delivered to your room. The hostess will assist in arranging this for an additional fee.

Gift Shop

The Gift Shoppe is located on the second floor near the Terrace Café and opposite the chapel. Please check the posting outside the Gift Shoppe for hours. You will find many newborn specialty items there.

ATM and Banking Services

An ATM is located on the first floor next to the vending machines, beyond the grand staircase.