Mercy Health continues to monitor the latest novel coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC). Our clinical leaders have implemented protocols that are consistent with CDC guidelines to ensure the quality and safety of the care we provide to our patients.

This page will be frequently updated with COVID-19 information and resources for our local markets.

COVID-19 Hotline - Call 888-700-9011

Mercy Health has opened a 24/7 hotline dedicated to public questions about COVID-19.

If you have coronavirus-related questions, are showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, call 888-700-9011 to be guided on next steps.

This line is for non-emergent calls. The public is encouraged to call 911 for emergencies

Frequently Asked Questions

What is Mercy Health doing to prepare for coronavirus?

We continue to monitor the latest updates and are prepared to safely screen, isolate and care for patients with respiratory illness, including COVID-19. Our preparations include: 

  • Educating providers and clinical teams on the latest CDC guidelines.
  • Screening all patients at care entry points and facilities via a patient questionnaire.
  • A COVID-19 Executive Task Force that is working around-the-clock to enable agile response.

What are the symptoms of coronavirus?

According to the CDC, reported illnesses have ranged from mild symptoms to severe illness. The following symptoms may appear 2-14 days after exposure:

  • Fever
  • Cough
  • Shortness of breath

What should someone do if they think they have coronavirus?

If you are concerned that you or a family member have been exposed or are experiencing symptoms, call our COVID-19 hotline at 888-700-9011. 
If you are experiencing severe respiratory distress or have a medical emergency, go to your nearest emergency room or call 911.

What are the current visitor restrictions?

For the health of our patients, visitors, health care providers and communities, we ask that people do not visit our facilities, including senior services and long-term care locations. For mother/baby and pediatric patients, visitors are limited to a designated partner or primary caretaker/guardian (only one at a time). Exceptions will be considered based on end-of-life situations or when a visitor is essential for the patient's emotional well-being and care.

We recognize that this can be disappointing to our visitors, patients and residents, and we apologize for any inconvenience this may cause you or your family. The health of you and our patients/residents is our top priority.

What can you do to reduce your risk of getting coronavirus?

Follow CDC guidelines for prevention, which include:

  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose and mouth.
  • Wash your hands often with soap and water for at least 20 seconds.
  • Stay home when you are sick.
  • Cover your cough.

Other trusted sources

Will I receive a bill if I am screened, tested or treated for COVID-19?

To remove financial barriers to accessing care and treatment, Mercy Health has suspended all COVID-19 related patient statements and billing.

In addition, there will be no upfront payments required at the time of service if a patient receives screening, testing or treatment related to COVID-19.

Mercy Health will bill insurance, but will suspend patient statements until we make the necessary arrangements with insurers, lab partners, state and federal governments.

This policy is part of Mercy Health’s ongoing commitment to care for all people in need, with high-quality care, regardless of their ability to pay.