Mercy Health continues to monitor and follow the latest novel coronavirus (COVID-19) guidelines from the Centers for Disease Control and Prevention (CDC). This page is frequently updated with COVID-19 information and resources.
COVID-19 Hotline - Call 888-700-9011
Open 24/7 to answer the public’s questions about COVID-19, including steps to take if you have possible symptoms or may have been exposed to someone with COVID-19.
Please call 911 for emergency medical situations.
COVID-19 Vaccine Resources
This page will be updated with COVID-19 vaccine information and resources when available from our local markets.
Local Flu Clinics
If individuals are experiencing flu-like symptoms, they should call their provider’s office. They may be directed to visit one of our local flu clinics.
Convalescent Plasma Treatment Protocol
Mercy Health has joined the Food and Drug Administration’s (FDA) national Expanded Access Program (EAP) for Convalescent Plasma as a treatment protocol for COVID-19.
Elective Surgery and Procedure FAQs
Mercy Health is ready to provide safe, high-quality, compassionate effective care to our patients, residents and communities. This includes providing emergency, non-emergent and elective care, when we …
Labor & Delivery during COVID-19
Find answers to some commonly asked questions regarding pregnancy and COVID-19.
Free COVID-19 Video Visits
Mercy Health is now offering COVID-19 video visits free of charge to those experiencing symptoms and those who may have been exposed to someone diagnosed with COVID-19.
COVID-19 Supply Donations
We continue to receive generous donation offers in response to the national COVID-19 supply shortages; we've established a central process in order to facilitate the receipt and distribution of …
How We Are Protecting Patients
We're here for you, so you can continue to be there for those who count on you.
Frequently Asked Questions
What is Mercy Health doing to prepare for the distribution of the COVID-19 vaccine?
Our medical leaders are working closely with state and county officials to coordinate vaccine distribution efforts in the communities we serve. Please visit our COVID-19 vaccine resources page for the latest updates and vaccine-related information.
What is Mercy Health doing to prepare for coronavirus?
Our commitment to your health and safety comes first. We continue to monitor the latest updates and are prepared to safely screen, isolate and care for patients with respiratory illness, including COVID-19. Our precautions include:
- Educating providers and clinical teams on the latest CDC guidelines.
- Screening all patients at care entry points and facilities.
- Enacting universal masking within all our facilities.
- Following enhanced hygiene and environmental cleaning and disinfection protocols.
- Putting physical distancing measures in place.
You can trust that we are taking every precaution to keep you safe. Please remember that it is important to act upon any warning signs of serious illness and seek medical care immediately. Even during a pandemic, you can trust that we are ready to deliver safe, high quality care.
What are the symptoms of coronavirus?
According to the CDC, not everyone with COVID-19 shows symptoms. Reported illnesses have ranged from asymptomatic (no symptoms) to mild symptoms to severe illness. Here is a list of some possible symptoms that may appear 2-14 days after exposure:
- Fever or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- New loss of taste or smell
- Sore throat
- Congestion or runny nose
- Nausea or vomiting
What can you do to reduce your risk of getting coronavirus?
Follow CDC guidelines for prevention, which include:
- Avoid close contact with people who are sick.
- Put at least 6 feet of distance between yourself and people who don’t live in your household.
- Cover your mouth and nose with a cloth face cover when around others to protect other people in case you are infected. Remember, you could spread COVID-19 to others even if you do not feel sick or have symptoms.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer with at least 60% alcohol when soap and water are not available.
- Stay home when you are sick.
- Cover your coughs and sneezes.
- Monitor your health daily and be alert for symptoms.
Watch these informative videos from the CDC regarding COVID-19:
What should you do if you think you’ve been exposed to COVID-19?
First, it’s helpful to know what it means to be “exposed” to COVID-19. This is how the CDC defines close contact with someone with COVID-19:
- Within 6 ft for a total of 15 minutes or more
- Care at home of someone with COVID-19
- Direct physical contact such as hugging/kissing
- Sharing eating/drinking utensils
- Someone with COVID-19 sneezed/coughed on you
If this is you, but you’re not yet experiencing any symptoms, you should quarantine. The intent of quarantine is to keep someone who might have been exposed to COVID-19 and is NOT currently experiencing symptoms of COVID-19 to stay away from others. They need to stay home, separate themselves from others, monitor their health and follow the directions of local/state health departments.
Because local public health authorities determine and establish quarantine options, please consult local/state guidelines to make sure you follow them. The CDC outlines their recommended options for quarantine as follows. The gold standard is 14 days of quarantine; however this may be decreased to 10 days if it will make it easier for people to comply (e.g., able to return to work to earn a wage) and cause less stress on the public health system.
Consideration may be given to stopping at 10 days without testing OR on day 7 AFTER receiving a negative test on day 5 or later.
People need to continue to monitor for symptoms until 14 days after exposure. If returning to work or other activities outside the home before 14 days, people need to wear a mask, maintain physical distance of six feet from others, employ frequent hand hygiene and avoid crowds.
If you are experiencing symptoms, see the next question.
What should you do if you think you have coronavirus?
If you are concerned that you or a family member have been exposed or are experiencing symptoms, take one of these steps:
- Call your primary care provider. You will be advised what to do next and your provider may schedule you for a virtual appointment. If you do not have a primary care provider, it is recommended to call our 24/7 hotline at 888-700-9011 or choose a provider through our online provider directory.
- Mercy Health has opened a 24/7 hotline dedicated to public questions about COVID-19. If you have coronavirus-related questions, are showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, call 888-700-9011 to be guided on next steps. This line is for non-emergent calls.
- Mercy Health is now offering COVID-19 video visits free of charge to those experiencing symptoms and those who may have been exposed to someone diagnosed with COVID-19. As part of one of the largest health systems in the United States, we are pleased to utilize the resources of our sister organization, Bon Secours, to offer our patients and communities access to the Bon Secours 24/7 app. Visit bonsecours247.com or download the Bon Secours 24/7 app for free from the app store. Use the coupon code CARE2020 for your free COVID-19 visit.
If you have chest pain, shortness of breath, dizziness, a severe headache or other potentially life-threatening problems, go to the nearest emergency department or call 911.
What are the current visitor restrictions?
We monitor the latest information on coronavirus and state guidelines in each of the communities we serve. As the pandemic evolves, our visitor policies may change over time. To ensure the safety of patients, visitors and health care workers, visitation to patients may be limited. We recognize that having family support is important for the well-being of our patients. Restrictions may be lifted when it is deemed safe for our patients, health care workers and visitors.
For more information, visit the facility’s individual location page or contact them directly.
Patients visiting our Mercy Health Physicians practices and clinics are encouraged to come without visitors, but one person will be allowed to accompany the patient to a visit if needed to ensure appropriate understanding and implementation of care plans discussed at the visit or to support physical needs of the patient.
Visitors must be healthy with no signs of active illness (no fever, cough, shortness of breath or flu-like symptoms).
What are the current options to receive care?
For the health and safety of our patients and associates, some locations are temporarily closed, or providers have moved to alternative locations.
Virtual visits are available for most providers at this time. To discuss options for care, please call your provider to schedule a virtual appointment. If you do not have a primary care doctor, you can choose a provider through our online provider directory and call the office to schedule a virtual visit appointment.
Please note, if you are having a medical emergency, call 911 immediately.
Providers in the following specialties are currently offering video visits. Call your provider's office to ensure they're participating in video visits and to schedule your virtual appointment:
- Primary Care
- Diabetes & Endocrinology
- Ear, Nose & Throat
- Heart & Vascular
- Infectious Diseases
- Obstetrics & Gynecology
- Physical Medicine & Rehabilitation
- Senior Care Services
- Spine Surgery
- Vascular Surgery
Will I receive a bill if I am screened, tested or treated for COVID-19?
At Mercy Health, the health and well-being of our patients and communities is our top priority. We understand the concern and uncertainty you may be experiencing surrounding COVID-19, and we are committed to being as responsive as possible to the needs of our patients. We also understand that there may be instances where patients find themselves facing financial difficulties during this public health crisis.
Effective March 5, 2021, patients who received treatment for COVID-19, or potential COVID-19 related treatment, will begin to receive statements for services that are not otherwise covered by any state or federal program, or by individual health insurance coverage.
As of this date, Mercy Health will also resume the collection of upfront payments at the time of service, as determined by an estimate of your out of pocket costs for care.
Mercy Health encourages patients who may be impacted by the pandemic and need assistance or feel that the services related to this statement are directly related to COVID-19 treatment, please contact us at the phone number on your statement to explore payment options.