Mercy Health continues to monitor the latest novel coronavirus (COVID-19) updates from the Centers for Disease Control and Prevention (CDC). Our clinical leaders have implemented protocols that are consistent with CDC guidelines to ensure the quality and safety of the care we provide to our patients.

This page will be frequently updated with COVID-19 information and resources for our local markets.

COVID-19 Hotline - Call 888-700-9011

Mercy Health has opened a 24/7 hotline dedicated to public questions about COVID-19.

If you have coronavirus-related questions, are showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, call 888-700-9011 to be guided on next steps.

This line is for non-emergent calls. The public is encouraged to call 911 for emergencies.

Frequently Asked Questions

What is Mercy Health doing to prepare for coronavirus?

Our commitment to your health and safety comes first. We continue to monitor the latest updates and are prepared to safely screen, isolate and care for patients with respiratory illness, including COVID-19. Our precautions include: 

  • Educating providers and clinical teams on the latest CDC guidelines.
  • Screening all patients at care entry points and facilities.
  • Enacting universal masking within all our facilities. 
  • Following enhanced hygiene and environmental cleaning and disinfection protocols.
  • Putting physical distancing measures in place.

You can trust that we are taking every precaution to keep you safe. Please remember that it is important to act upon any warning signs of serious illness and seek medical care immediately. Even during a pandemic, you can trust that we are ready to deliver safe, high quality care.  

What are the symptoms of coronavirus?

According to the CDC, not everyone with COVID-19 shows symptoms. Reported illnesses have ranged from asymptomatic (no symptoms) to mild symptoms to severe illness. Here is a list of some possible symptoms that may appear 2-14 days after exposure:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

What can you do to reduce your risk of getting coronavirus?

Follow CDC guidelines for prevention, which include:

  • Avoid close contact with people who are sick.
  • Put at least 6 feet of distance between yourself and people who don’t live in your household.
  • Cover your mouth and nose with a cloth face cover when around others to protect other people in case you are infected. Remember, you could spread COVID-19 to others even if you do not feel sick or have symptoms. 
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. Use hand sanitizer with at least 60% alcohol when soap and water are not available.
  • Stay home when you are sick.
  • Cover your coughs and sneezes.
  • Monitor your health daily and be alert for symptoms.

Watch these informative videos from the CDC regarding COVID-19:

I Wear a Mask Because”  

How to wear your mask”  

Stop the spread of germs”  

What should you do if you think you have coronavirus?

If you are concerned that you or a family member have been exposed or are experiencing symptoms, take one of these steps:

  1. Call your primary care provider. You will be advised what to do next and your provider may schedule you for a virtual appointment. If you do not have a primary care provider, it is recommended to call our 24/7 hotline at 888-700-9011 or choose a provider through our online provider directory.
  2. Mercy Health has opened a 24/7 hotline dedicated to public questions about COVID-19. If you have coronavirus-related questions, are showing possible symptoms, or may have had an exposure to someone diagnosed with a positive case of COVID-19, call 888-700-9011 to be guided on next steps. This line is for non-emergent calls.
  3. Mercy Health is now offering COVID-19 video visits free of charge to those experiencing symptoms and those who may have been exposed to someone diagnosed with COVID-19. As part of one of the largest health systems in the United States, we are pleased to utilize the resources of our sister organization, Bon Secours, to offer our patients and communities access to the Bon Secours 24/7 app. Visit bonsecours247.com or download the Bon Secours 24/7 app for free from the app store. Use the coupon code CARE2020 for your free COVID-19 visit.

If you have chest pain, shortness of breath, dizziness, a severe headache or other potentially life-threatening problems, go to the nearest emergency department or call 911.

What are the current visitor restrictions?

We monitor the latest information on coronavirus and state guidelines in each of the communities we serve. As the pandemic evolves, our visitor policies may change over time. To ensure the safety of patients, visitors and health care workers, visitation to patients may be limited. We recognize that having family support is important for the well-being of our patients. Restrictions may be lifted when it is deemed safe for our patients, health care workers and visitors.

For more information, visit the facility’s individual location page or contact them directly. 

Patients visiting our Mercy Health Physicians practices and clinics are encouraged to come without visitors, but one person will be allowed to accompany the patient to a visit if needed to ensure appropriate understanding and implementation of care plans discussed at the visit or to support physical needs of the patient.

Visitors must be healthy with no signs of active illness (no fever, cough, shortness of breath or flu-like symptoms).

What are the current options to receive care?

For the health and safety of our patients and associates, some locations are temporarily closed, or providers have moved to alternative locations.

Virtual visits are available for most providers at this time. To discuss options for care, please call your provider to schedule a virtual appointment. If you do not have a primary care doctor, you can choose a provider through our online provider directory and call the office to schedule a virtual visit appointment. 

Please note, if you are having a medical emergency, call 911 immediately.

Providers in the following specialties are currently offering video visits. Call your provider's office to ensure they're participating in video visits and to schedule your virtual appointment:

  • Primary Care
  • Dermatology
  • Diabetes & Endocrinology
  • Ear, Nose & Throat
  • Heart & Vascular
  • Infectious Diseases
  • Neurosurgery
  • Obstetrics & Gynecology
  • Oncology
  • Orthopedics
  • Pediatrics
  • Physical Medicine & Rehabilitation
  • Rheumatology
  • Senior Care Services
  • Spine Surgery
  • Urology
  • Urogynecology
  • Vascular Surgery

Will I receive a bill if I am screened, tested or treated for COVID-19?

To remove financial barriers to accessing care and treatment, Mercy Health has suspended all COVID-19 related patient statements and billing.

In addition, there will be no upfront payments required at the time of service if a patient receives screening, testing or treatment related to COVID-19.

Mercy Health will bill insurance, but will suspend patient statements until we make the necessary arrangements with insurers, lab partners, state and federal governments.

This policy is part of Mercy Health’s ongoing commitment to care for all people in need, with high-quality care, regardless of their ability to pay.

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