Admitting

Being admitted to the hospital involves many details and we will be there to help you with all of them.

 

If you are being admitted to the hospital, please check in at the Admitting Department, which is located on the left-hand side of the main lobby.

Please bring insurance information with you.

If you have any questions, call 513-732-8332. We’re happy to help.

Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs. 

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Patient Services

 

Room Cleaning

 

Environmental Services (EVS) is pleased to maintain the cleanliness of your room. If you have any concerns about the cleanliness of your room, please inform your nurse or refer to the EVS card provided for you by our EVS Team.

Linen Changes

Because we strive to be environmentally responsible, your bed linens will be changed on an as-needed basis. If you would like your linens changed more often, please notify your nurse. Fresh washcloths, towel, gown and pillowcase are provided daily and as often as needed.

Pet Visits

Guide dogs and pet therapy may be prearranged and coordinated with the hospital patient unit where you’re staying. If you are interested in pet therapy, please inform your nurse.

Meals for Patients

Mercy Health – Clermont Hospital offers “Expressly For You” food delivery to our patients. “Expressly For You” allows you to ask for a made-to-order meal for all your meal selections – breakfast, lunch and dinner.

 

Here’s how it works:

 

You will have a room service menu in your room upon arrival. If you do not see a menu, please ask your nurse for a copy.

 

Twice a day, a Dietary Hostess will visit with you to take your order for breakfast, lunch and dinner. Breakfast orders will always be taken the day before to ensure we are not waking you early in the morning.

 

Your made-to-order meal will arrive in your room within 45 minutes.

 

Please note that during your stay, your doctor may place you on a special diet related to your medical condition. If you are on a special diet, a Dietitian or Diet Technician will explain your restrictions and assist you with the proper choices from the menu.

 

If you are not on a special diet, but are having difficulty with menu selection or have special dietary needs, please ask your nurse to arrange for a Food and Nutrition Services representative to visit with you.

  

Telephones and Television

 

Telephone and television are provided for your convenience in your room at no charge.

 

Security

 

Security is available 24 hours a day and can be contacted through the hospital operator. Just dial 0 from any hospital phone. If you lose something at the hospital, please call Security at 513-686-5685 so they can check the Lost and Found.

Medical Records

You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:

English Form

Spanish Form 

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form

Or, you can pick up an authorization in the Medical Records Department, Mon.— Fri., 8:30 a.m.— 4:30 p.m. A picture I.D. is required at the time of the request. During non-business hours, copies of the authorization and instructions can be found on the wall outside the Medical Records Department at Mercy Health — Clermont Hospital.

 

Request by mail or by phone:

 

Mercy Health — Clermont Hospital
Attn: Medical Records ROI
3000 Hospital Rd.
Batavia, OH 45103

Medical Records Department Phone: 513-624-4670

 

When will I receive a copy of my medical record?

Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.

If your request requires a fee, you will be notified of the fee before the record is sent.