Free parking is available for you and your visitors. Visitors should park in the visitor lot off the Main Entrance to the hospital whenever possible. After 8 p.m., visitors must enter the hospital through the Emergency Department. Visitors arriving after 8:00 p.m. may park in the Emergency Department lot but must move their vehicles by 7:00 a.m. to allow space for the emergency patients. We also offer complimentary valet service Mon. – Fri. 7:00 a.m. – 3:00 p.m. After 3:00 p.m., please stop at the information desk in the lobby of the main entrance to retrieve your keys.
Being admitted to the hospital involves many details, and we will be there to help you with all of them.
If you are being admitted to the hospital, please check in at the Admitting Department, which is located on the left hand side of the main lobby.
Please bring insurance information with you.
If you have any questions, call 513-215-1930. We’re happy to help.
Thank you for choosing Mercy Health for your healthcare needs.
Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.
To pre-register, please click here.
Meals for Our Patients
Mercy Health — West Hospital offers “At Your Request” food delivery to our patients. “At Your Request” allows you to ask for a made-to-order meal for all your meal selections — breakfast, lunch and dinner.
Here’s how it works:
- You will have a Room Service menu in your room upon arrival.
- If you do not see a menu, please ask your nurse for a copy. Patients may call in orders between the hours of 7:00 a.m.–7:00 p.m. by dialing 5-MENU (5-6368) from their hospital telephone.
- Your meal will arrive in your room within 45 minutes. Enjoy your made-to-order meal!
- Please note that during your stay, your physician may place you on a special diet related to your medical condition. If you are on a special diet, your nurse can help explain your restrictions and assist you in making appropriate menu selections.
Room Service for Your Guests
Guest meals for family and visitors may be ordered using “At Your Request” for a charge of $6.00 per meal. A guest meal card must be purchased from the cafeteria prior to ordering and presented to the room service attendant upon delivery. A full refund will be issued for any unused cards with a receipt of purchase. Each guest meal card is good for one meal which includes:
- One Entree or Soup & Sandwich Combo
- Two Side Orders
- One Fruit or Dessert
- One Beverage
Guest meal cards can be purchased in the cafeteria during the following hours:
Mon.–Fri.: 7:00–10:00 a.m., 11:00 a.m.–2:00 p.m., 3:00–7:00 p.m.
Sat. and Sun.: 7:00–10:00 a.m. and 11:00 a.m.–2 :00p.m.
Telephone and Television Instructions
- There is no charge for using the telephone or television in your room.
- When dialing from a hospital phone, dial “5” and then the last four digits of the phone number.
- To dial an outside telephone number from a hospital telephone, press 9, followed by the number. Your care team is happy to assist you with these services during your stay.
The hospital is a tobacco-free facility. Smoking and tobacco products are prohibited on the hospital campus and cannot be used anywhere on our property, including the parking areas.
Security is available 24 hours a day and can be contacted through the hospital operator. Just dial “0” from any hospital phone. If you lose something at the hospital, please dial “0” or call the Security Office at 513-215-1900 so they can check the “Lost and Found.”
The discharge planning team of your nurse, physician and discharge planner will help you and/or your caregiver coordinate arrangements such as:
- Home care
- Medical equipment
- Short-term skilled nursing and rehabilitation facility transfer
- Long-term intermediate or custodial care facility placement
- Long-term acute care facility placement
- Acute rehabilitation facility transfer
- Hospice services
Other available community resources that will help with your ongoing care and recovery
Discharge Planning – Five Important Things to Know Before You Walk Out the Hospital Door
When your physician decides you are medically stable and ready to leave the hospital, he or she will authorize a hospital discharge. This doesn’t necessarily mean that you are completely well – it only means that you no longer need inpatient hospital services. If you disagree, you or your caregiver can appeal your doctor’s discharge decision.
If you are a traditional Medicare patient, you were given an “Important Message from Medicare” document upon admission. If you need another copy of this notice, please ask your nurse or discharge planner. This details your rights to remain in the hospital for care and provides information on who to contact to appeal a discharge decision.
Before you can leave the hospital, there are several things that you or your caregiver must attend to. You may need to wait until after a lab or test result is received before you are able to leave the hospital. Please check with your nurse before you make arrangements with a family member or friend for assistance getting home. Your nurse will go over your discharge instructions before you leave. We are always concerned about you and your health, so we want to be sure that all of your health care needs have been met before you are discharged. The discharge process can take several hours.
Make sure you address with them the following information prior to leaving the hospital:
1. Medications list
You will receive a discharge medication information list. This is a list of what medications you are taking and in what dosage. It is provided for you to take to the next care provider. Please let your nurse or discharge planner know if you are having trouble affording your medications, as there are programs available that may be of assistance.
2. New prescriptions
Most new prescriptions will be sent electronically to your designated pharmacy. These should be included on the discharge paperwork. Any prescriptions not sent electronically will be provided by your physician or nurse. Make sure you understand the nature of each prescription medication you are prescribed, and disclose all pre-existing medications so that counteractions can be avoided.
3. Follow-up care instructions
Make sure you have paperwork that tells you:
- What, if any, dietary restrictions you need to follow and for how long
- What kinds of activities you can and can’t do, and for how long
- How to properly care for any injury or incisions you may have
- What follow-up tests you may need and when you need to schedule them
- When you need to see your doctor
- Any other home-care instructions for your caregiver, such as how to get you in and out of bed, how to use and monitor any equipment and what signs and symptoms are of concern
- Telephone numbers to call if you or your caregiver have any questions pertaining to your after-hospital care
4. Other services
When you leave the hospital, you may need to spend time in a rehabilitation, skilled nursing or long term care facility. You may also have a need for further outpatient services such as testing at an imaging center, treatment at a cancer care center or receiving in-home therapy. Be sure to speak with your discharge planner to get all the details you need before you leave.
5. Community resources
You and your caregiver may feel unprepared for what will happen after your discharge. Make sure your discharge planner provides you with information about local resource agencies which provide services such as transportation, durable medical equipment, in-home nursing and respite care, etc.
Final Discharge Checklist:
Prior to leaving the hospital, refer to the checklist below to ensure all final discharge preparations have been attended to:
- Make appropriate transportation arrangements.
- Check with your physician for instructions on care upon your return home.
- Provide all insurance and financial information needed to assure proper payment of your bill.
- Double check that you have all gifts, plants, cards and any other items you brought from home.
- Do not forget to make your follow-up appointment with your physician!
You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:
To have records sent to another party (physician, attorney, your spouse or another family member) use this form:
Or, you can pick up an authorization in the Medical Records Department, Mon.— Fri., 8:30 a.m.— 4:30 p.m. A picture I.D. is required at the time of the request.
During non-business hours, copies of the authorization and instructions can be found on the wall outside the Medical Records Department at Mercy Health - West Hospital.
Request by mail or by phone
Mercy Health — West Hospital
Attn: Medical Records ROI
3300 Mercy Health Blvd.
Cincinnati, OH 45211
Medical Records Department Phone: 513-389-5127
When will I receive a copy of my medical record?
Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our offsite storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.
If your request requires a fee, you will be notified of the fee before the record is sent.