Admitting

Being admitted to the hospital involves many details and we will be there to help you with all of them.

If you are being admitted to the hospital, please check in at the Admitting Department, which is located on the left-hand side of the main lobby.

Please bring insurance information with you.

If you have any questions, call 513-686-3166. We’re happy to help.

Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs. 

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Concierge Service 

The Jewish Hospital — Mercy Health offers a complimentary concierge service, "Best Upon Request," for those admitted to the inpatient units and their guests. Our goal is to make a stay in the facility as comfortable and stress-free as possible. The service provides assistance with everything from charging cell phones to picking up prescriptions, coordinating pet sitters, or fueling up a car before discharge. There is no charge for the concierge service; users only pay for the cost of goods and services. For details, call the concierge at 513-745-1680 or ask your nurse to contact us on your behalf. The service is available Monday–Friday, 8:00 a.m.–4:30 p.m. 

Security

Security is available 24 hours a day and can be contacted through the hospital operator. Just dial 0 from any hospital phone.

If you lose something at the hospital, please call Security at 513-686-5685 so they can check the ‘Lost and Found’ supply.
  

Medical Records

You can request a copy of your medical records, or the medical records of someone you have legal representation over, by filling out the form below:

English Form

Spanish Form 

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form

Or, you can pick up an authorization in the Medical Records Department, Mon.— Fri., 8:30 a.m.— 4:30 p.m. A picture I.D. is required at the time of the request.

During non-business hours, copies of the authorization and instructions can be found on the wall outside the Medical Records Department at The Jewish Hospital.

 

Request by mail or by phone:

 

The Jewish Hospital — Mercy Health
Attn: Medical Records ROI
4777 E. Galbraith Road
Cincinnati, OH 45236

 

Medical Records Department Phone: 513-686-3629

When will I receive a copy of my medical record?

Please allow 30 business days for us to process your request. In some cases, the information you need may be stored at one of our off-site storage locations so additional time may be required to process your request. Please be sure to fill out the authorization form accurately. Inaccurate information on the form may cause delays in providing you with the information you requested.

If your request requires a fee, you will be notified of the fee before the record is sent.