Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs. 

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Medical Records

Obtaining Copies of your Medical Records
Patient medical records are confidential and shall not be released, nor the information contained therein disclosed, except in accordance with legal requirements and Mercy Health policy and procedure.

Requests for Medical Records

  • There is a charge for copies of medical records. Please contact us for copy fee information.
  • Fees are waived for copies sent directly to patient caregivers for continued patient care.
  • Your physician can request your medical record by faxing the request to the numbers listed below.

Release of Information is permitted upon Mercy Health obtaining a valid Authorization to Disclose Health Information. This form is available in the Health Information Management Departments at the facilities listed below. Or, you may download the form below:

English Form

Spanish Form 

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form

If you have any questions on how to complete this form, please contact the respective site medical records department.

Public Hours of Operation

Monday – Friday, 8:00 a.m. – 4:30 p.m.
Closed on Holidays

Mercy Health – Springfield Regional Medical Center
Attn: Medical Records / ChartOne
100 Medical Center Drive | Springfield, Ohio 45504
937-523-5590 (phone)
937-523-5989 (fax)


Signed & completed ‘Authorization to Disclose Health Information’ forms should be submitted to the location from which you are requesting copies of medical records. Authorization forms can be submitted in person or by mail or fax to the respective site. Mailing and fax information for each acute Mercy Health facility is listed above.

It is requested that you include a phone number that we can contact you at in case we have any questions regarding your request.

Copies of the medical record (s) requested may be received by mail or picking up from the respective facility during the public hours of operation. Please note that if you are picking up your records, please contact the respective site’s medical record department prior to your arrival to ensure your request has been completed and is ready for pick up. A photo I.D. is required to be presented at the time of pick up.

Usual turnaround time for a request to be completed is within 10 business days from the date of receipt. Additional time may be necessary to process your request if the requested information is located off site or if the authorization to use, disclose or release health information is not properly filled out.

To check the status of your medical records requests, please call the hospital number listed above.

Requests for copies of birth certificates should be made to the Ohio Department of Health Vital Statistics or the county health department in which the birth took place.

Please click here for a fee schedule for third party requests of medical records


Disclaimer: The information provided in the link below is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 419-251-4069 or 800-948-3993.

Download our hospital pricing guide to see pricing for procedures, pharmaceuticals and supplies at this hospital.

For more information, please visit our chargemaster FAQ page.