Patient Guide
Our online patient guide has information to make your stay and your loved ones' visits easier. Please refer to the online patient guide or scroll through the information below for important information, guest services information and more.Patient Guide
Hospital Pre-Registration
Thank you for choosing Mercy Health for your healthcare needs.Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.
Hearing Impaired
Sign language interpreters are available free of charge 24 hours a day, 7 days a week through the Youngstown Speech and Hearing Center. Written materials to assist the deaf, including communication boards and picture booklets, are available through the Speech Therapy department. If you need a TDD during your stay, please ask a nurse.Patient Meals
The Nutrition Services Department’s goal is to provide wholesome, well-balanced meals that will aid in your treatment and recovery. Patients participating in room service are served breakfast, lunch and dinner between 6:30 a.m. and 7:00 p.m. You will receive a menu to keep in your room. To order, dial ext. 3438 (DIET) from your room phone. If you want to pre-order your meals, call ext. 3438 from your room, or your family may call 330-480-3438 from home.Internet
Guest Wi-Fi services are available for your use. When browsing for a network, click on the MercyGuest network. Then click accept when you see the user agreement.Telephones
All patient rooms have phones. Your family and friends may call you directly by dialing the number posted on your communication board. Dial 97 and the number to make local calls, which are free. Make extended local and long-distance calls with a calling card or collect. Dial 0 for the operator if you need help.Television
Each patient room has a TV which is equipped with Closed Captioning for the hearing impaired. Please be considerate of others by keeping the volume down and turning it off at bedtime.
Open the patient guide to view your channel lineup.
Personal Belongings and Valuables
Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed for food tray to help avoid them being lost or damaged. Leave valuables like jewelry or cash at home, or give them to a trusted relative or friend to watch over.If you choose to bring personal items, they should be deposited in the Mercy Health Police Department Office safe. Please call ext. 3288, and an officer will assist you.
Spiritual Care
Chaplains are available to visit with our patients and families to offer religious resources, sacraments, support and prayer. If you would like the chaplain to visit, or if you would like to receive the Sacrament of the Anointing of the Sick, please contact the Spiritual Care office through the operator or let your nurse know.There is also a chapel in the hospital, which is open to everyone for times of prayer and reflection. Your priest, minister or rabbi is always welcome to visit as well. Our prayers are with each patient and family.
Pricing
Mercy Health is happy to provide information on anticipated charges for services most frequently provided at our hospital facilities. For more information, please learn more about estimating your cost.
Disclaimer: The information provided in the link is a comprehensive list of charges for each inpatient and outpatient service or item provided by a hospital, also known as a chargemaster. It is not a helpful tool for patients to comparison shop between hospitals or to estimate what health care services are going to cost them out of their own pocket. For more information about the cost of your care, please contact our patient financial services staff at 513-981-6445 or 877-956-3729 (phone menu option #2).
For more information, please visit our chargemaster FAQ page.