Frequently Asked Questions
What is the My Mercy Health mobile app?
The My Mercy Health mobile app is designed to give you access to your health care — including your medical record, doctors, appointments (upcoming and past), billing and more — in one easy place.
The app brings together all of the patient portal functionality that exists today through MyChart and marries it with additional features and capabilities that allows you to manage your health, wellness and access in a streamlined and connected experience.
What is the difference between MyChart and My Mercy Health? Do I need a MyChart account to use the My Mercy Health mobile app?
MyChart is a secure portal that allows self-service access to your Mercy Health medical record. In the My Mercy Health mobile app, we’ve combined the same features from MyChart with additional services and resources to give you more a personalized and robust health care experience at your fingertips.
In order to use the My Mercy Health app to its full potential, you must create and/or sign in with a MyChart username and password. This is only required one time to link your Mercy Health patient record to your app account.
If you are not yet a Mercy Health patient, or simply do not want to link your medical record, you can still use the My Mercy Health app to browse doctors and locations, get on-demand care, and view and save health resources.
What credentials should I use to sign in to the app?
When you create a My Mercy Health mobile app account, you’ll provide your email address and set a password during registration. Each time you return to the app, you’ll use these credentials to sign in.
If you are an existing patient, once you’ve created an account and signed in to the My Mercy Health mobile app, you will only have to enter your MyChart username and password one time, where prompted.
If you become a patient after downloading the app, you’ll follow this same process once you have a Mercy Health patient record.
What if my name and/or address changed recently?
It’s important that you use the same demographic information as it exists in your medical record so that the app can match your account with your patient record. Anytime your name or address changes, you will need to update your medical record. This can be done over the phone or in-person at your doctor’s office.
If the information you entered during registration for the app doesn’t result in a patient match and you expect it to, you can check and update these demographic details within My Profile under the Account section.
I never received an email and/or text verification code, what should I do?
If you don’t receive your verification code via email or text, try resending the code as prompted on the verification screen.
If resending doesn’t work, please contact the Help Desk number: 855-460-1534.
What should I do if the MyChart username and/or password isn’t working?
If you are having issues creating or entering your MyChart username and password, please contact the Help Desk number: 855-460-1534.
If you don’t see a ‘Connect to MyChart’ button on the homescreen of the app after login, please contact the Help Desk number: 855-460-1534.
Can I access/view a family member’s account?
Proxy capabilities are now available in the My Mercy Health mobile app! Current Mercy Health patients with existing access to a proxy or dependent account can view and manage health care for these patients in the app.
Proxy access at Mercy Health is granted after completing a Proxy Identification Verification for Access form, which can be requested at your or your loved one’s doctor’s office. Talk to your provider about setting up proxy management for your family.
Who can I contact for technical issues?
If you are experiencing issues in the app that don’t resolve themselves, please contact our Help Desk number: 855-460-1534.