An Evisit is an online visit with a primary care provider that can be used as an alternative to a traditional office visit for certain non-urgent medical conditions. This is a fast, affordable and secure way to receive an online diagnosis and treatment plan for common medical conditions. 

Evisits are available through MyChart for any adult who currently has an established relationship with a Mercy Health primary care physician or advanced practice provider.

By logging into MyChart and answering a series of questions, you can receive care from the comfort of home, work or any other location with internet access. A Mercy Health primary provider will review your Evisit answers, along with your medical record information, and recommend a treatment plan to you electronically through your Mercy Health MyChart account.

All communication occurs in MyChart and in writing. There is no video/visual/photo or verbal contact between you and the primary care provider.

Conditions We Treat

  • Back pain
  • Cold or cough
  • Diarrhea
  • Heartburn
  • Headache
  • Pink eye
  • Seasonal allergies
  • Urinary problems

Cost of Evisits

An Evisit costs $36.

Most insurance plans, including Medicare, do not cover the cost of an Evisit. For this reason, Mercy Health does not file an insurance claim for your Evisit. Accepted forms of payment include credit card or your Health Savings Account (HSA) credit card.

If a Mercy Health primary care provider determines that your medical concerns require an in-person evaluation instead of an Evisit, you will not be charged for the Evisit.

Hours of Evisits

Our primary care providers licensed in the state of Ohio respond to Evisits daily between 7:00 am and 7:00 pm except on the following holidays: Labor Day, Christmas Eve, Christmas, New Year’s Eve, New Year’s Day, Easter, Memorial Day and Fourth of July.

Evisits requested with the first available doctors should expect a response within one hour of submission.

Evisits requested from your existing doctor before 1:00 pm can expect a response the same day, after 1:00 pm can expect a response by 1:00 pm the following business day.