Customer Service Phone Numbers

For hospital and other billing questions, please reference your geographic location and facility below.

 

Customer Service Hours

Ohio:

Monday - Friday 

8 a.m. - 4:30 p.m. EST

 

Kentucky: 

 Monday - Friday

7 a.m. - 5 p.m. CST

 

Cincinnati

The Jewish Hospital – Mercy Health
Mercy Health – Anderson Hospital
Mercy Health – Clermont Hospital
Mercy Health – Fairfield Hospital
Mercy Health – West Hospital

(800) 417-2273

Kentucky
Lourdes Hospital 
(855) 732-0138

Marcum & Wallace Memorial Hospital 
(855) 208-9262

Lima
St. Rita’s Medical Center 
(855) 423-2182

To contact St. Rita’s Home Medical Equipment or St. Rita's Home Infusion Services with payment questions, please call 1-888-551-9684.
To contact St. Rita’s Home Health/LVNA with payment questions, please call 1-800-882-6909.

Lorain
Mercy Allen Hospital 
Mercy Cancer Center
Mercy Regional Medical Center
(855) 732-0138

Springfield
Mercy Memorial Hospital 
Springfield Regional Medical Center
(800) 417-2273

Toledo
Mercy Health – St. Anne Hospital 
(855) 756-0461

Mercy Health – St. Charles Hospital 
(855) 687-5821

Mercy Health – St. Vincent Medical Center 
Mercy Health - Children's Hospital
(855) 847-6049

Mercy Health – Defiance Hospital 
(855) 756-0459

Mercy Health – Tiffin Hospital 
(855) 294-2572

Mercy Health – Willard Hospital 
(855) 294-7256

Youngstown
Mercy Health – St. Elizabeth Youngstown Hospital 
(855) 246-1035

Mercy Health – St. Elizabeth Boardman Hospital 
(855) 694-2595

Mercy Health – St. Joseph Hospital 
(855) 262-0882

 If you have questions about your doctor’s office bill, please call your regional Physician Billing Customer Service team.