Hospital Pre-Registration

Thank you for choosing Mercy Health for your healthcare needs. 

Please take a moment to complete your pre-registration. We ask that you do this more than three days prior to your service. On the day of your procedure, please bring your insurance cards and photo ID with you for verification. If you have any questions, please contact our Customer Service Team. We are happy to help you in any way.

To pre-register, please click here.

Meals for Our Patients

We offer “At Your Request” food delivery to our patients. “At Your Request” allows you to ask for a made-to-order meal for all your meal selections – breakfast, lunch and dinner. Here’s how it works:

  • You will have a Room Service menu in your room upon arrival. If you do not see a menu, please ask your nurse for a copy.
  • To place an order, call extension 3999 between the hours of 6:30 a.m. – 6:30 p.m.
  • Turn your TV to channel 83 for additional information.
Please note that during your stay, your doctor may place you on a special diet related to your medical condition. If you are on a special diet, your nurse can help explain your restrictions and assist you in making appropriate menu selections.

Telephones and Television

Most patient rooms have telephones. On each telephone is a four-digit extension number, different from your room number. Persons outside the Medical Center may contact you directly by dialing the patient information number at (419) 226-9095 and entering your four-digit extension number. If you call the 1-800-232-7762, the operator will answer and you will give her the four-diget extension number. Following this procedure will forward the caller directly into the patient room.

If you would like to have your room telephone turned off or routed to the nurses' station, please speak with your nurse. Please do not unplug the telephone.

 

To call a phone number within the Medical Center, simply dial the last four digits of the number. For example to call 419-226-9745, simply dial 9745 at any telephone within the hospital.

 

To place a local call outside the Medical Center, dial 6, the area code, and the seven-diget telephone number. There are public phones for local calls (not pay phones) in the main lobby across from the Chapel / Meditation area. To place a long-distance call, dial 0 and the operator will help you. All long distance calls must be charged to a credit or phone card, placed collect or billed to your home phone number. Long distance phone cards can be purchased in the Gift Shop.

 

For patients with hearing difficulties, phone amplifiers are available by contacting St. Rita's Audiology at extension 9339. St. Rita's Audiology is open 7:30 a.m. to 4:30 p.m. Monday through Friday. Telephone Device for the Deaf (TDD) service is available by calling 419-226-9465. Pay phones are available in the main lobby of the Medical Center in the hallway near Express Care. Cellular phone usage is prohibited in patient care areas. Cellular calls often interfere with the operation of medical equipment. St. Rita's appreciates your cooperation.

 

Spiritual Care/Chapel

 

Our chapel and meditation area is on the first floor of the medical center, just off the main lobby. It’s open 24 hours a day. Interfaith chaplains are also available 24 hours a day. Call 419-234-6249 from any hospital phone, or ask any staff member to call a chaplain for you.

 

Mass is offered five days a week:

  • Tuesday – Thursday, 7:15 a.m.
  • Friday, Noon
  • Sunday, 6:15 a.m.

EWTN (a Catholic television service) is on channel 84 in the medical center. Holy days and mass schedule changes are posted on this channel.

 

Our team at St. Rita’s is committed to caring for your spiritual, emotional and physical health. This integrated approach to health care reflects the rich legacy of the Sisters of Mercy, who opened the hospital in 1918.

 

Our chaplains are trained spiritual care professionals and integral members of the health care team. They represent a variety of religious and cultural backgrounds, and seek to honor and support the unique faith experience of those they serve. They are available and ready to help you and your family 24 hours a day day, 7 days a week.

 

We offer the following services to patients, families and staff members;

  • Spiritual and emotional care
  • Reduction in anxiety and stress
  • Support in grief and loss
  • Discover hope, meaning, and purpose
  • Discuss your connection with the Divine
  • Assistance in making difficult health care decisions
  • Adjustment to chronic illness.
  • Short-term pastoral counseling and referrals

To talk with a chaplain, just ask your nurse or call 419-234-6249 or email LimaSpiritualCare@mercy.com

St. Rita’s Reflection Garden

Located on the second floor in the K Wing, the St. Rita’s Reflection Garden was a favorite project of former CEO Jim Reber. The garden is dedicated to Reber and his wife, Carolyn, both avid gardeners. It is their hope that the garden will be a place of reflection, inspiration and healing to all.

Billing Information

Mercy Health — St. Rita's Medical Center billing and collection policies are consistent with our mission and values. When you receive a bill from St. Rita’s, it covers the services you received at one of our health care delivery facilities. You may receive separate bills from your personal physician, surgeon, pathologist or other health care professionals.

 

If you think you need assistance with your account or have specific questions, our Customer Service Representatives are available at 855-423-2182 Monday-Friday, 8 a.m. to 4:30 p.m. You may leave a voicemail message after hours. Messages are retrieved the next business day. Spanish speaking representatives are also available.

Medical Record Requests

If you would like to request a copy of your medical records click below to fill out our online form:

English Form

If you're looking for a form in Spanish, click the link below to download:

Spanish Form

To have records sent to another party (physician, attorney, your spouse or another family member) use this form:

English Form

Spanish Form 

Your results will be available for pick up in two business days, Monday through Friday at Health Information Management between the hours of 7:00 a.m. to 5:30 p.m. 

You will need to bring a means of identifying yourself before we can release your medical records. Please bring either a driver's license or other type Photo ID.

Health Information Management
Mercy Health - St. Rita's Medical Center
730 W. Market St. 
Lima, OH 45801
Phone: 419-226-9328
Fax: 419-226-8787

Financial Counseling

If you need financial assistance or have questions about your insurance, our financial counselors are happy to be of service. We can help you find and apply for discounts from federal, state and hospital programs.

Call our financial counselors at 419-996-5067.

Patient Relations Department

The Patient Relations Department works together with the Medical Center staff, physicians and families to address special needs, concerns and complaints. If you have a compliment, concern, question, observation or complaint, our patient representatives want to help you. Your comments not only help to ensure that we continue to provide quality care, but also allow us to recognize the efforts of outstanding staff members.

We want to meet your needs and exceed your expectations about the care that you receive at St. Rita's. If you have a question or concern, give us the opportunity to help you find the answers. To contact patient relations, please call 419-226-9745.

Frequently Called Numbers

At Mercy Health — St. Rita's Medical Center, there are some numbers that are frequently requested. They include:

 

Admitting: 419-226-9020

Gift Shop: 419-226-9189

Guest Services Center: 419-226-9109

Spiritual Care: 419-226-9481

Patient Accounts: 419-226-9050

Patient Relations: 419-226-9745

Security: 419-226-9378

TDD: 419-226-9465

Valet Parking: 419-227-3361 ext. 7701

Volunteers: 419-226-9038

Main Operator: 0

Hospitality House: 419-226-9020

Rapid Response Team: 419-226-9333

 

When calling from inside Mercy Health — St. Rita's Medical Center, please dial only the last four digits.