Reporting Quality and Safety Issues

Mercy Health publicly reports its hospital quality data in order to meet the highest standards for quality healthcare delivery and maintain transparency to the communities we serve.

The quality measures that we collect and report were developed by national healthcare quality organizations based on extensive scientific evidence. These measures reflect a hospital’s overall quality of patient care. We strive continuously to give all patients the best care possible.

Any individual who has concerns about safety or quality of patient care at Mercy Health has several options to report these issues.

For our hospitals:

While in the hospital, contact the department manager or ask to speak with any of the executive leadership staff.

After discharge, Contact the hospital’s main number and ask to speak with the Patient Advocate or Patient Representative. These professionals will work with you to assist with resolving any concerns that you may have.

Joint Commission Reporting 

Patient safety concerns can be reported to The Joint Commission the following ways:

  • Visit and use the 'Report a Patient Safety Event' on the homepage.
  • Send a fax to 630-792-5636.
  • Mail the Office of Quality and Patient Safety, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181.

Reports of patient safety events to The Joint Commission must include the health care organization’s name, street address, city, and state. In the course of evaluating a report, The Joint Commission may share the information with the organization that is the subject of the report. 

Those who submit a patient safety event report to The Joint Commission can do so anonymously. As an alternative, they can confidentially provide their name and contact information. This enables The Joint Commission to contact them at a later time for more information if necessary and to confirm how the report is ultimately handled.